Casino Guest Safety & Security Officer

San Luis Resort, Spa and Conference Center; Galveston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401K

Advancement opportunities

Employee discounts

Volunteer opportunities

Diversity valued

Job summary

San Luis Resort, Spa and Conference Center seeks a Security Officer to provide a safe, friendly environment for guests and team members while protecting assets. You will patrol, assist guests, enforce gaming rules, and investigate incidents as needed.

The role requires a solid safety mindset, ability to lift 25 pounds, and flexibility for nights/weekends. Prior security or law enforcement experience is preferred; certification or license eligibility is required for gaming contexts.

Qualifications

• One year or more of law enforcement, or security experience (preferred).
• American Red Cross or Equivalent Adult First Aid/CPR Certification or are able to obtain one upon hire.
• Have or are able to obtain any gaming license that may be required.
• Team Player with a guest first attitude.

Responsibilities

• Responsible for the safety and welfare of all guests and employees.
• Responsible for maintaining order and keeping the peace on the property.
• Perform area-based security patrols in assigned areas throughout the property.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Exercise good judgment in solving problems and resolution of guest issues.
• Provide medical assistance to persons in need, including First Aid and CPR when necessary.
• Uphold and enforce gaming regulations, company policies, and procedures, as well as all Federal and State laws and regulations.
• Read, interpret, and analyze security reports and other company documents daily.
• Based on location, may be required to conduct investigations into a variety of internal and external incidents and create detailed reports to reflect findings.
• Monitor incidents resulting in loss and investigate to determine the source of the loss.
• Work a flexible schedule to accommodate the needs of the operation, including nights and weekends when necessary.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• This position requires standing or walking for long periods of time.
• Perform other reasonable job duties as requested by Supervisors/Manager.
• Based on location, may be required to perform legal detainments when it is legal to do so.
• At times, may be responsible for verifying casino guests are of legal age before entering any gaming areas.
• Must be able to lift and carry at least 25 pounds at a time.

Job description

San Luis Resort, Spa and Conference Center seeks a Security Officer to provide a safe, friendly environment for guests and team members while protecting assets. You will patrol, assist guests, enforce gaming rules, and investigate incidents as needed.

The role requires a solid safety mindset, ability to lift 25 pounds, and flexibility for nights/weekends. Prior security or law enforcement experience is preferred; certification or license eligibility is required for gaming contexts.