Casino Gaming Cocktail Server – High-Energy Guest Service

Gilley’s, LLC; Park City (KS); Hybrid; USD 25.000 - 35.000; Vollzeit

Zusammenfassung

Gilley’s in Park City, KS is seeking a Gaming Cocktail Server to provide prompt, friendly beverage service on the gaming floor. You will interact with guests, promote promotions, and maintain compliance with gaming and liquor regulations while delivering a positive, high-energy experience.

The role requires at least 18 years old, the ability to obtain a KRGC Level III Gaming License, and prior customer-service experience.

Qualifikationen

• Must be at least 18 years of age and able to obtain KRGC Level III Gaming License.
• One year of direct customer contact experience preferred.
• Money handling experience preferred.
• Display professionalism with excellent verbal and written communication.
• Professional appearance as outlined by company handbook.
• Ability to work independently and as part of a team.
• Availability to work nights, weekends, holidays and overtime as needed.

Aufgaben

• Deal with high-volume customer interactions in a friendly, upbeat manner.
• Build guest relations and make guests feel welcome and invited to return.
• Monitor activity and assist guests; report anything out of the ordinary.
• Handle customer complaints discreetly and escalate as needed.
• Provide friendly service to keep guests in play and satisfied.
• Assist guests and maintain open, polite communication.
• Keep facility clean by disposing of cups, glasses, and bottles.
• Maintain accurate monetary and paperwork records per standards.
• Follow all policies and empower to resolve guest disputes when appropriate.
• Cross-train in other departments.

Kenntnisse

Customer service

Money handling

Communication

Teamwork

Professional appearance

Flexibility

Jobbeschreibung

Gilley’s in Park City, KS is seeking a Gaming Cocktail Server to provide prompt, friendly beverage service on the gaming floor. You will interact with guests, promote promotions, and maintain compliance with gaming and liquor regulations while delivering a positive, high-energy experience.

The role requires at least 18 years old, the ability to obtain a KRGC Level III Gaming License, and prior customer-service experience.