Casino Cocktail Server: Fast-Paced Guest Experience Pro

RuffIn; Park City (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Gilley's in Park City, KS seeks a Gaming Cocktail Server to provide prompt, friendly beverage service on the gaming floor. You will engage guests with a cheerful demeanor, maintain accuracy in monetary paperwork, and uphold liquor regulations while delivering a memorable guest experience.

The role requires a KRGC Level III license eligibility, strong customer service skills, and flexibility to work nights and weekends in a fast-paced casino setting.

Qualifications

• Must be at least 18 years old and able to obtain KRGC Level III Gaming License.
• One year of direct customer contact experience preferred.
• Money handling experience preferred.
• Professional appearance as outlined in handbook.
• Ability to work nights, weekends, holidays, and overtime as needed.

Responsibilities

• Deal with high-volume customer interactions while remaining outgoing and cheerful.
• Build guest relations and make guests feel welcome and valued.
• Observe activity and assist guests across the gaming floor.
• Resolve guest disputes quickly and escalate to management as needed.
• Maintain a clean facility by disposing of cups, glasses, and bottles left by guests.
• Maintain monetary and paperwork accuracy within department standards.
• Crosstrain in other departments and perform other duties as assigned.

Skills

Customer service

Verbal communication

Cash handling

Teamwork

Professional appearance

Education

KRGC License III

Job description

Gilley's in Park City, KS seeks a Gaming Cocktail Server to provide prompt, friendly beverage service on the gaming floor. You will engage guests with a cheerful demeanor, maintain accuracy in monetary paperwork, and uphold liquor regulations while delivering a memorable guest experience.

The role requires a KRGC Level III license eligibility, strong customer service skills, and flexibility to work nights and weekends in a fast-paced casino setting.