Casino Floor Compliance & Operations Lead

Kickapoo Casino Shawnee; Shawnee (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

Kickapoo Casino Shawnee in Shawnee, OK is seeking a Management-level role to oversee casino operations, ensure regulatory compliance, and lead the floor teams to deliver excellent guest service.

The position requires a high school diploma and relevant casino management experience; you will supervise staff, monitor floor activities, and focus on safety, audit readiness, and guest satisfaction.

Qualifications

• High school diploma or equivalent plus experience in the gaming industry, property management, or casino management.
• Knowledge of strategic planning, resource allocation, manpower techniques, and production methods.
• Numerical literacy and ability to interpret data.
• Knowledge of security, surveillance and fraud detection techniques.
• Knowledge of facility maintenance.
• Able to multi-task efficiently.
• Strong customer service and staff supervision skills.
• Ability to deal diplomatically with public and staff.

Responsibilities

• Ensuring compliance with Tribal, State and Federal requirements.
• Maintain an accurate understanding of current performance expectations for the property.
• Administer floor operations with knowledge of Slot Operations, Cash Operations, Table Games, Currency tracking, Food and Beverage, etc.
• Review and comprehend player data and observe play of guests.
• Observe and direct actions of team members.
• Communicate effectively with guests and all levels of team members.
• Move around casino floor to observe play at all times.
• Explain and interpret house rules and betting limits.
• Maintain guest confidence by responding to and resolving complaints.
• Observe patrons to detect infractions of house rules.

Skills

Customer service

Supervision

Multitasking

Strategic planning

Education

High School diploma

Job description

Kickapoo Casino Shawnee in Shawnee, OK is seeking a Management-level role to oversee casino operations, ensure regulatory compliance, and lead the floor teams to deliver excellent guest service.

The position requires a high school diploma and relevant casino management experience; you will supervise staff, monitor floor activities, and focus on safety, audit readiness, and guest satisfaction.