Casino F&B Assistant Manager: Guest Excellence & Ops

Hard Rock Hotel & Casino Ottawa; Bristol (VA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Work-life balance

Job summary

Hard Rock Hotel & Casino Ottawa seeks an Assistant Manager – Food & Beverage to support daily front-of-house operations in a fast-paced casino environment. This role emphasizes team leadership, guest service excellence, operational efficiency, and regulatory compliance while supporting profitability.

This is a full-time position (40+ hrs weekly). Essential duties include hiring, training, scheduling, coaching, budgeting, and ensuring compliance with all regulations.

Qualifications

• Six years of restaurant experience with two years in a supervisory role.
• Three years restaurant experience with one year supervisory role (Bachelor path).

Responsibilities

• Lead front-of-house operations to ensure service quality and profitability.
• Hire, train, schedule, coach, and supervise staff.
• Monitor guest satisfaction and implement improvements.
• Manage labor, scheduling, inventory, and budgeting.
• Ensure compliance with gaming regulations.
• Assist with events and cross-outlet support.

Skills

Team leadership

Guest service

Labor management

Budgeting

Regulatory compliance

Education

High school diploma

Bachelor’s degree

Job description

Hard Rock Hotel & Casino Ottawa seeks an Assistant Manager – Food & Beverage to support daily front-of-house operations in a fast-paced casino environment. This role emphasizes team leadership, guest service excellence, operational efficiency, and regulatory compliance while supporting profitability.

This is a full-time position (40+ hrs weekly). Essential duties include hiring, training, scheduling, coaching, budgeting, and ensuring compliance with all regulations.