Casino Events & Promotions Coordinator

Fortune Bay Resort Casino; Tower (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Fortune Bay Resort Casino seeks an Events and Promotions Representative to lead customers through promotional events and craft engaging campaigns. You will work closely with the Events and Promotions Manager, coordinate across departments, and maintain a positive, professional demeanor while staying current on industry trends.

You’ll partner with the Marketing Team to create exciting materials and promote events with enthusiasm, with flexible hours including evenings and weekends as required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in customer service or promotions.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office.
• Ability to multitask and work in a fast-paced environment.
• Creative and innovative mindset.

Responsibilities

• Collaborate with the Events and Promotions Manager in creating and implementing engaging promotional campaigns for the casino.
• Coordinate with other departments and provide timely updates about events and promotions to ensure smooth execution.
• Uphold high standards of professionalism and a positive attitude with customers, vendors, and the public.
• Exhibit problem-solving and conflict-resolution skills during events and promotions.
• Gather feedback from guests and provide insights to the Marketing Team.
• Develop new concepts and strategies to enhance customer experience and entertainment.
• Keep knowledge of industry trends and competitors’ activities and suggest improvements.
• Collaborate with the Marketing Team in preparing marketing materials like flyers, brochures, and digital media content.
• Promote events and promotions in an engaging and enthusiastic manner to boost participation.
• Work flexible hours, including evenings, weekends and holidays, as required.
• Perform other duties as assigned by Director of Marketing or Events and Promotions Manager.
• Meet the company’s guest service standards and demonstrate teamwork.

Skills

Customer service

Promotions

Interpersonal communication

Creative thinking

Event coordination

Education

High school diploma or equivalent

Associate or Bachelor's degree in marketing or related field

Tools

Microsoft Office

Job description

Fortune Bay Resort Casino seeks an Events and Promotions Representative to lead customers through promotional events and craft engaging campaigns. You will work closely with the Events and Promotions Manager, coordinate across departments, and maintain a positive, professional demeanor while staying current on industry trends.

You’ll partner with the Marketing Team to create exciting materials and promote events with enthusiasm, with flexible hours including evenings and weekends as required.