Casino Credit & Guest Experience Specialist

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Free Parking

Pay Rate: $18.00/hour

Job summary

Ocean Casino Resort is seeking a Credit Representative to uphold integrity in the credit operation and enhance guest experiences. You will work with PD, Table Games, Slots, and the Casino Cage to promote strong business relationships.

The role emphasizes processing credit applications, maintaining compliance, and delivering professional service to internal and external guests in a fast-paced casino environment.

Qualifications

• 3+ years of credit experience in a high-volume casino.
• Knowledge of New Jersey Casino Control Act.
• Maintain Casino License by the Division of Gaming Enforcement.

Responsibilities

• Process credit applications following all regulations.
• Ensure compliance with company and departmental policies.
• Support departmental goals and communicate professionally with departments and guests.
• Resolve guest concerns to drive loyalty and future visits.
• Prepare credit files, run reports, and input data into Ocean Casino Resort software.
• Follow direction of Credit Executive on duty and chain of command.

Skills

English proficiency

Customer service

Communication skills

Job description

Ocean Casino Resort is seeking a Credit Representative to uphold integrity in the credit operation and enhance guest experiences. You will work with PD, Table Games, Slots, and the Casino Cage to promote strong business relationships.

The role emphasizes processing credit applications, maintaining compliance, and delivering professional service to internal and external guests in a fast-paced casino environment.