Casino Cashier-Full-Time(Bettendorf)

Caesars Entertainment; Pleasant Valley Township (IA); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Caesars Entertainment is seeking a Cage Cashier and Caesars Rewards representative at Isle Casino Bettendorf. You will safeguard assets, process cash transactions, and explain casino programs to guests while upholding company policies and gaming regulations.

The role emphasizes exceptional customer service, accuracy in financial transactions, and collaboration with team members to ensure smooth operations. A flexible attitude and compliance with background checks are required.

Qualifications

• Must have strong customer service and guest-facing skills.
• Ability to read, write and understand English; clear communication.

Responsabilités

• Provide courteous and efficient customer service for guests.
• Accurately process transactions, exchange chips and cash.
• Perform cage functions with precision and integrity.
• Collaborate with team and other departments for smooth operations.
• Promote Caesars Rewards benefits and related promotions.

Connaissances

Customer service

Interpersonal skills

Teamwork

English literacy

Formation

High school diploma or equivalent

Outils

Microsoft Word

Excel

10-key calculator

Description du poste

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Cage Cashier and Caesars Rewards representative is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and applicable gaming regulations. This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions.

How You Will Create the Extraordinary

• Provide courteous and efficient customer service in accordance with established standards.
• Accurately process customer transactions, including exchanging chips and cash equivalents for cash.
• Perform all cage functions with precision.
• Collaborate effectively with team members within the department and across other departments to ensure smooth operations.

Maintain compliance with all internal controls and regulatory requirements.

Deliver exceptional guest service with urgency and professionalism; serve as a role model for Caesars Rewards and customer service.

• Maintain consistent attendance and adhere to all departmental and company policies.
• Adapt quickly to changing business needs and attend required meetings and training sessions.
• Effectively promote Caesars Rewards benefits and offer the Caesars Rewards Visa to every guest.
• Cross-sell property amenities and events and execute promotions accurately.
• Create and maintain accurate customer accounts while ensuring data integrity and confidentiality.

Support departments to enhance player satisfaction.

Comply with all state, federal, and regulatory requirements.

Other duties Assigned.

What You Will Need

• Must be able to obtain a Class “C” gaming license
• High school diploma or equivalent preferred
• Proficient in Microsoft Word, Excel, computer programs, 10-key calculator
• Strong interpersonal, teamwork, and guest service skills
• Ability to remain composed and professional in all situations
• Well-groomed appearance to promote a positive image
• Must be able to read, write, speak, and understand English

ADDITIONAL REQUIREMENTS

Must be able to stand for long, extended periods of time.

Must be able to lift to 35 pounds.

Must be able to push/pull heavy carts on the casino floor.

Must be able to bend, reach, kneel, twist, and grip items while working at the assigned area.

Must be able to respond to visual and aural cues.

Must be able to work in moderate to loud noise conditions

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90304
• Job Category Finance and Accounting
• Job Schedule Full time
• Locations Isle Casino Hotel Bettendorf (On-site)