Casino Beverage Server II - Elevated Guest Experience

Hard Rock Hotel & Casino Ottawa; Indiana; On-site; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa in Indiana is seeking a Beverage Server II to deliver prompt, courteous service to guests, taking orders, pouring drinks, and clearing glassware. You will help create memorable experiences by anticipating guest needs and maintaining a polished, professional demeanor.

This role works primarily on the casino floor and at service bars, requiring knowledge of liquor laws, the ability to work weekends/holidays, and a commitment to teamwork and superior customer service.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Good communication and math skills.

Responsibilities

• Serve guests at HL Slots and HL Table Games, taking orders and handling payments.
• Take tobacco orders and process payments in a courteous manner.
• Operate from Casino Service Bar wells; fill orders and assist other bars.
• Coordinate with Council Oak/Plum Lounge and Hard Rock Cafe Bars for special beverages.
• Assist on main casino floor and fulfill orders as needed.
• Follow liquor laws and maintain cleanliness of stations.
• Complete setup and closing duties on time.
• Promote guest relations and provide elevated beverage service.
• Receive money and settle guests' checks.
• Other duties as assigned by the Food and Beverage Supervisor.

Skills

Customer service

English fluency

Team player

Cigar service

Education

High school diploma or equivalent

Job description

Hard Rock Hotel & Casino Ottawa in Indiana is seeking a Beverage Server II to deliver prompt, courteous service to guests, taking orders, pouring drinks, and clearing glassware. You will help create memorable experiences by anticipating guest needs and maintaining a polished, professional demeanor.

This role works primarily on the casino floor and at service bars, requiring knowledge of liquor laws, the ability to work weekends/holidays, and a commitment to teamwork and superior customer service.