Casino Beverage Server - Fast-Paced Guest Experience

Caesars Entertainment

Pompano Beach (FL)

On-site

USD 36,000 - 52,000

Full time

2 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Caesars Entertainment in Florida is hiring to deliver top quality customer service at the casino bar, ensuring guests have a favorable dining and gaming experience while promoting the Family Style Service culture.

You will handle high-volume interactions, greet guests, upsell amenities, manage payments, maintain cleanliness, follow cash handling procedures, and comply with gaming regulations; must be 21+, English proficient, and able to obtain a gaming license.

Qualifications

Must be 21 years of age or older.
Proficient in English verbal and written.
Proficient with iOS devices.
Flexible to work various shifts, weekends, and holidays.
Must be able to obtain and maintain a 1055 gaming license.
A high school diploma or GED equivalent is preferred.

Responsibilities

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary.
Understand and adhere to established cash handling procedures and policies.
Assist with cleaning the bar area and with inventory.
Appropriately use all bar equipment and cash handling systems.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.