Casino Beverage & EVS Supervisor - Guest Experience Lead

Caesars-Southern-Indiana---Ebci-Holding; Elizabeth (NJ); On-site; USD 60,000 - 78,000; Full time

Job summary

Caesars Southern Indiana seeks a Casino Beverage & EVS Supervisor to oversee operations and staff on a shift. You will coach and develop the team, ensure compliance with regulations, and resolve guest issues while maintaining safety and sanitation across service areas.

Role requires strong communication, problem-solving and leadership skills, plus a solid awareness of casino procedures and customer service excellence. On-site role with a focus on guest delight.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years supervisory experience; casino rules knowledge preferred.
• Excellent interpersonal, problem-solving, communication and decision-making skills.
• Proficient with computers and Microsoft Office applications.

Responsibilities

• Supervises operation and personnel in Casino Beverage and EVS on assigned shift.
• Ensures departmental compliance with regulations, controls, policies and procedures.
• Coaches staff and provides development; leads duties and performance standards.
• Administers grievances per the collective bargaining agreement.
• Assists patrons, investigates complaints and provides resolutions.
• Maintains safe sanitation and proper operation of service areas.
• Communicates regularly with team to ensure smooth workflow and guest service.
• Oversees guest service, responds to feedback, and maintains a positive work environment.
• Participates in entertainment duties as assigned and supports continuous improvement.

Skills

Interpersonal skills

Problem-solving

Critical thinking

Decision making

Communication skills

Computer proficiency

MS Office

Team leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Caesars Southern Indiana seeks a Casino Beverage & EVS Supervisor to oversee operations and staff on a shift. You will coach and develop the team, ensure compliance with regulations, and resolve guest issues while maintaining safety and sanitation across service areas.

Role requires strong communication, problem-solving and leadership skills, plus a solid awareness of casino procedures and customer service excellence. On-site role with a focus on guest delight.