Casino Beverage Assistant Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Total Rewards package

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company located in Indiana is seeking a Beverage Department Supervisor. This role involves overseeing daily operations, managing staff, and ensuring exceptional customer service. Candidates must have at least two years of relevant experience, proficiency in Microsoft Office, and excellent communication skills. Join this exciting industry and contribute to creating memorable experiences for guests while promoting a fun workplace environment.

Qualifications

• Prior gaming experience preferred.
• Ability to work nights, weekends, and holidays as needed.
• Mathematical proficiency for budget management.

Responsibilities

• Supervise staff and manage daily Beverage department operations.
• Assist in establishing product menu and managing inventories.
• Ensure customer service standards are upheld by the team.
• Assists in maintaining Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.
• Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.
• Assists with providing support for special events when necessary on designated shift.
• Assists in monitoring inventory of all Beverage product.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists manager with administrative duties, as needed.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Skills

Excellent written and verbal communication skills

Proficiency in Microsoft Office applications

Ability to maintain confidentiality

Ability to work collaboratively

Ability to manage and resolve conflicts

Strong customer service skills

Education

Two years of Beverage or equivalent experience

Two years of supervisory experience

Tools

Microsoft Office

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of the Beverage department on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Assists in establishing product menu and records product inventories.
• Assists in maintaining Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.
• Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.
• Assists with providing support for special events when necessary on designated shift.
• Assists in monitoring inventory of all Beverage product.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists manager with administrative duties, as needed.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Two (2) years of Beverage or equivalent experience; or equivalent combination of education and experience. Prior gaming experience preferred. Minimum two (2) years of supervisory experience required.
• Must have excellent written and verbal communication skills.
• Must have proficiency in Microsoft Office applications (Excel, Word, and Outlook).
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.