Beverage Assistant Manager

ViziRecruiter,LLC.; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A premier entertainment company in New Orleans is seeking a Beverage Department Supervisor to manage staff and ensure superior customer service. The role involves overseeing operations, maintaining product quality, and managing budget compliance. Candidates should possess an Associate's degree and significant supervisory experience, with strong communication skills and proficiency in Microsoft Office. This position requires the ability to work various shifts and maintain professionalism under pressure.

Qualifications

• Two years of Beverage or equivalent experience.
• Minimum two years of supervisory experience required.
• Prior gaming experience preferred.
• Proficient in Microsoft Office applications (Excel, Word, and Outlook).

Responsibilities

• Supervise staff and manage the Beverage department.
• Ensure adherence to scheduling and guest satisfaction.
• Assist in budget process and maintain beverage costs.
• Control beverage and labor costs while upholding quality and service.
• Coordinate with other departments to ensure smooth beverage operation.
• Support special events as needed and monitor beverage inventory.
• Assist with budgeting for the department and report concerns to management.
• Promote excellent customer service and maintain confidentiality.

Skills

Excellent written and verbal communication skills

Proficient in Microsoft Office applications

Ability to work collaboratively

Ability to interact with guests and staff

Ability to maintain confidentiality

Education

Associate degree (A.A.) in related field

Tools

Excel

Word

Outlook

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of the Beverage department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Assists in establishing product menu and records product inventories.
• Assists in maintaining Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.
• Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems.
• Assists with providing support for special events when necessary. - Assists in monitoring inventory of all Beverage product.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists manager with administrative duties, as needed.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associate degree (A.A.) in related field; two (2) years of Beverage or equivalent experience; or equivalent combination of education and experience.
• Prior gaming experience preferred.
• Minimum two (2) years of supervisory experience required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Must be proficient in Microsoft Office applications (Excel, Word, and Outlook).
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.