F&B Assistant Shift Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage starting on day one

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company in Pennsylvania is seeking a dedicated supervisor to oversee staff, ensure compliance with quality standards, and promote exceptional customer service. The ideal candidate has a high school diploma or GED, along with supervisory experience and a solid understanding of beverage service. This position offers opportunities for career growth and a comprehensive rewards package.

Qualifications

• High School Diploma or GED equivalent required.
• Bachelor's degree or Associate degree preferred or combination of education and experience.
• Minimum one year of supervisory experience preferred.

Responsibilities

• Provide guidance and supervision to staff.
• Support and monitor operational goals and performance objectives.
• Maintain product menu and assist in recording inventories.
• Ensure compliance with regulatory requirements.
• Promote superior customer service standards.

Skills

Customer service skills

Communication skills

Knowledge of total beverage service

Ability to train others

Proficiency in Microsoft applications

Education

High School Diploma or GED

Bachelor's or Associate Degree preferred

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Maintains product menu and assists in recording product inventories.
• Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responsible for supporting compliance with departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists Manager with administrative duties, as needed.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• High School Diploma or GED equivalent required.
• Bachelor's degree (B.A./B.S.) or Associate degree (A.A./A.S.) preferred or combination of education and experience; one to two years beverage or equivalent experience.
• Prior gaming experience preferred.
• Minimum one year of supervisory experience preferred.
• Knowledgeable in total beverage service.
• Promotional events experience preferred.
• Ability to train, follow and execute training manuals.
• Excellent customer service skills.
• Strong communication skills; verbal and written.
• Must be proficient in Microsoft applications (Excel, Word, Outlook, etc.).
• Flexible to work all shifts including holidays, nights, weekends and overtime as business needs dictate.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.