Cashless Transit Program Lead (Reduced Fares)

King County, WA; Seattle (WA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan (pension + 457b)

ORCA transit pass and transportation

Job summary

King County seeks a Project/Program Manager II to lead the Reduced Fares cashless initiative, collaborating with internal and external stakeholders to shift riders toward ORCA and digital payments. The role emphasizes equity, outreach, data-driven recommendations, and cross-team coordination within Fare Media Sales.

The position supports a hybrid work model, with on-site presence at King Street Center as needed, and requires strong communication, planning, and organizational skills to manage

Qualifications

• 1-2 years of project/program management experience.
• Community engagement experience.
• Experience removing barriers for and supporting diverse communities.
• Knowledge of transit and ORCA products and services.
• Experience managing programs, projects, or initiatives, including work planning, scheduling, budgeting, contract management, and financial tracking.
• Strong understanding of project management principles and the ability to manage multiple priorities, timelines, and competing demands.
• Strong communication skills to identify customer and business needs and develop solutions.
• Promotion of an equitable, diverse, and inclusive work environment.
• Ability to work independently and collaboratively in a matrixed environment.
• Strong organizational skills and attention to detail.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead projects related to the Reduced Fares cashless work.
• Collaborate with project stakeholders, including workgroups, agency leadership, external agency partners and Metro’s customers.
• Respond to inquiries related to program or project.
• Support rider education training for human service agencies and community-based organizations.
• Educate and support outreach activities.
• Collaborate with other project/program managers within Fare Media Sales.
• Analyze qualitative and quantitative data to make informed recommendations.
• Demonstrate a commitment to equity and an inclusive work environment.
• Perform other duties as assigned.

Skills

Project management

Community engagement

ORCA knowledge

Communication skills

Equity and inclusion

Budgeting

Scheduling

Contract management

Financial tracking

Organizational skills

Tools

Microsoft Office (Outlook, Teams, Word, SharePoint, PowerPoint, Excel)

Job description

King County seeks a Project/Program Manager II to lead the Reduced Fares cashless initiative, collaborating with internal and external stakeholders to shift riders toward ORCA and digital payments. The role emphasizes equity, outreach, data-driven recommendations, and cross-team coordination within Fare Media Sales.

The position supports a hybrid work model, with on-site presence at King Street Center as needed, and requires strong communication, planning, and organizational skills to manage