Cashiering Operations Supervisor

Mohegan Sun; Montville (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Mohegan Sun in Montville, CT, seeks a supervisor for Bankers and Front Window Cashiers to ensure smooth cash operations and compliance. This role emphasizes hands-on training and handling daily cashiering tasks.

You will mentor staff, manage scheduling, and coordinate with the Casino Cashiering team to uphold safety, accuracy, and customer service standards in a fast-paced gaming environment.

Qualifications

• High School Diploma or equivalent is required.
• Two years of casino currency handling experience is required.
• Strong written and verbal communication skills.
• Ability to supervise, train and counsel employees.

Responsibilities

• Supervise Bankers and Front Window Cashiers.
• Assist Cashiering Operations Shift Manager with daily operations.
• Ensure compliance with regulatory rules and internal controls.
• Handle customer service and employee issues professionally.
• Assume responsibilities in the absence of the Shift Manager.
• Work a variety of jobs in the department as needed.

Skills

Supervising staff

Training & counseling

Customer service

Communication

Organizational skills

Multi-tasking

Delegation

Front Windows & Banks knowledge

Education

High School Diploma or equivalent

Two years of casino currency handling experience

Tools

Outlook

ACSC

NRT/Certegy

ERP systems

Job description

Position Summary

This position is responsible for supervising the Bankers and Front Window Cashiers.

Primary Duties and Responsibilities

• Assists the Cashiering Operations Shift Manager with daily operations including supervising, training and counseling of employees.
• Ensures compliance with casino regulatory rules and regulations as well as casino internal and accounting controls in order to safeguard the company's assets.
• Handles customer service and employee-related problems professionally.

Secondary Duties and Responsibilities

• Assumes Cashiering Operations Shift Manager’s responsibilities, in their absence.
• Works a variety of jobs in the department, as needed.

Minimum Education and Qualifications

• High School Diploma or equivalent.
• Two years of casino currency handling experience.

Competencies

• Good written and verbal communication skills.
• Good organizational and multi-tasking skills and the ability to delegate tasks.
• Knowledge of the Front Windows and Banks.
• Knowledge of casino computer management system.

Training Requirements

• Must attend all appropriate Human Resources Supervisor Training classes.
• Knowledge of Outlook, ACSC, NRT/Certegy, and ERP computer systems.
• Knowledge of the casino computer management system.

Physical Demands and Work Environment

• Must be able to work in a smoking environment.
• Must be able to lift up to 25 lbs.
• Must be able to stand for extended periods of time.
• Must be able to work various shifts and flexible hours.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift

Regular

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, the United States of America, or the State of Connecticut.