Cashiering Analyst

HU101 The Howard University; United States; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

PTO and paid holidays

Flexible work arrangements

403(b) with company match

Tuition reimbursement

Wellness programs

Commuter benefits

Job summary

Howard University is seeking a detail-oriented Cashier Analyst to support university cashiering, student accounts, and third-party operations through payment processing oversight, deposits, reconciliations, and daily financial reporting.

This role partners with Bursar leadership and campus offices to strengthen internal controls, resolve payment discrepancies, and enhance service to students and departments while supporting audits and Workday Student Financials after the system implementation.

Qualifications

• Bachelor's degree required.
• 3–5 years accounting or cashiering experience preferred.
• Strong attention to detail and ability to analyze financial data.
• Experience with cash handling and payment processing preferred.

Responsibilities

• Monitor daily cashiering and payment activity; identify exceptions and reconcile sessions.
• Post student and departmental payments across multiple tender types; ensure accuracy.
• Prepare and distribute reports on cashier activity, deposits, reconciliations, and compliance metrics.
• Support audits by providing documentation, research findings, and transaction details.
• Collaborate with campus offices to resolve discrepancies and strengthen internal controls.

Skills

Attention to detail

Customer service

Analytical skills

Excel proficiency

Cash handling

Communication

Education

Bachelor's degree in accounting, finance, business administration, or related field

Tools

Workday

Excel

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness

We are seeking a detail-oriented Cashier Analyst to support University cashiering, student account and third-party operations through payment processing oversight, cashier and deposit reconciliation, exception and variance research, unapplied payment analysis, account adjustments, and daily financial reporting. This role partners with Bursar leadership and University departments to improve transaction accuracy, resolve payment discrepancies, strengthen internal controls, support audit compliance, and enhance service to students and departmental customers.

NATURE AND SCOPE:

Reporting to the Manager of Cashiering and Accounting, this position ensures high-quality financial controls, payment processing, timely reconciliation, and strong customer service in support of the University's goals for compliance, operational excellence, and student success. The role is critical to the continued optimization of the Bursar Office and Workday Student Financials following Howard University's recent system implementation.

PRINCIPAL ACCOUNTABILITIES:

Monitor daily cashiering and payment activity and identify exceptions, including voids, reversals, refunds, duplicate transactions, returned payments, chargebacks, and unusual account activity. Reconcile cashier sessions, electronic payments, wire transfers, safe counts, departmental deposits, payment batches, bank deposits, and general ledger activity; research and resolve overages, shortages, and posting variances. Support end-of-day close activities by balancing cashiering system reports to cash, check, credit card, electronic payment, and other tender totals. Receive, verify, and accurately post student and departmental payments, including cash, checks, credit and debit cards, electronic payments, wire transfers, and third-party payments. Analyze unapplied payments, suspense items, aging transactions, returned items, and account exceptions; coordinate corrections, transfers, and adjustments with Student Accounts, Third Party, Veterans Office, Accounting, Financial Aid, and other University offices. Review and validate supporting documentation for refunds, reversals, adjustments, returned payments, cash disbursements, and other cashiering transactions to ensure proper authorization and policy compliance. Prepare and distribute daily, weekly, and monthly reports on cashier activity, deposit status, reconciliation results, variance trends, aging items, and compliance metrics. Maintain accurate cashiering records, audit trails, deposit documentation, and retention files; support internal and external audits by providing transaction details, documentation, and research findings. Maintain cashiering master data and system configurations as assigned, including tender types, merchant accounts, cashier assignments, and user access; test updates and elevate system issues to appropriate technical support team. Assist with cashier training and coaching on payment processing, cash controls, system procedures, documentation standards, and University policy requirements. Partner with Bursar leadership and University departments to recommend process improvements that reduce errors, strengthen internal controls, improve reconciliation timeliness, and enhance service delivery. Respond to student and departmental inquiries regarding payments, receipts, deposits, refunds, and account activity; research issues and elevate complex matters when appropriate. Provide backup cashier coverage during peak registration and payment periods while maintaining security, accuracy, confidentiality, and customer service standards.

CORE COMPETENCIES:

• Financial and Analytical Expertise
• Accuracy and Attention to Detail
• Student-Centered Customer Service
• Workday Systems Proficiency
• Collaboration and Communication
• Process Improvement
• Compliance and Internal Controls
• Problem Solving and Accountability
• Operational Excellence

MINIMUM REQUIREMENTS:

• Bachelor's degree in accounting, finance, business administration, or related field.
• 3-5 years of accounting experience, including reconciliations and general ledger work; higher education experience preferred.
• Experience with cashiering, payment processing, deposits, reconciliations, refunds, returned payments, or related financial operations.
• Strong attention to detail and ability to perform mathematical calculations accurately and analyze financial transaction data.
• Ability to use analytical skills with the ability to research transactions, identify discrepancies, and follow issues through resolution using reports and supporting documentation.
• Intermediate spreadsheet skills, including the ability to use Excel formulas, sorting, filtering, and pivot tables.
• Integrity and discretion when handling confidential student, financial and payment information.
• Ability to perform basic math accurately and systematically.
• Strong customer service and communication skills.
• Attention to detail and reliability (punctual, dependable attendance).
• Ability to learn and follow procedures, including cash-handling.
• Experience with cash office functions (safe balancing, deposits, armored carrier preparation, bank reconciliation).
• Strong organizational skills and the ability to manage multiple priorities and meet established deadlines.
• Working knowledge of loss-prevention controls, audit readiness, and policy compliance.
• Ability to work independently while also collaborating effectively with colleagues and University departments.
• Prior experience in a high-volume environment and with de-escalating customer concerns.
• Demonstrate reliability, professionalism, sound judgment, and accountability.

Compliance Salary Range Disclosure Compensation Range: $60,000 - $65,000

Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.

Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex, sexual orientation, gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply. Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at 202-806-1280. This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.