Administrative Assistant I - Student Affairs

HU101 The Howard University; United States; On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible work arrangements

403(b) with company match

Tuition reimbursement

Job summary

Howard University is seeking an administrative professional to support an office with clerical tasks, data entry, and direct customer service. The role emphasizes confidentiality, accurate record keeping, and adherence to university procedures.

Responsibilities include coordinating calendars, assisting with meetings, handling inquiries, and preparing routine documents while maintaining professional communication with faculty, staff, students, and the public.

Qualifications

• Proficient use of standard office equipment and Microsoft Office suite.
• Experience delivering professional customer service and handling inquiries.
• Strong organizational and time-management skills with attention to detail.

Responsibilities

• Provide administrative and customer service support in person, by phone, email, and other channels.
• Respond to routine inquiries and route complex matters to the appropriate person.
• Review documents for accuracy and compliance with procedures; maintain electronic and paper files.
• Coordinate calendars, schedule appointments, and assist with meetings and events.
• Prepare reports, presentations, and routine business documents; assist with data collection for reports.

Skills

Microsoft Office

Customer service

Communication

Time management

Education

Associate Degree

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness

BASIC FUNCTION

The purpose of this position is to provide administrative, clerical, and customer service support to an office, department, or school. The incumbent performs a variety of routine administrative functions in accordance with established policies and procedures. Work is performed under general supervision and is reviewed for accuracy, completeness, and compliance with departmental and university standards. Complex or unusual issues are referred to the supervisor. This position may report to a department supervisor, manager, assistant/associate director, or assistant/associate dean.

NATURE AND SCOPE

Internal contacts may include university administrators, faculty, staff, students, and student organizations. External contacts may include visitors, vendors, consultants, alumni, applicants, and members of the general public. The incumbent is expected to provide professional, courteous, and responsive customer service while maintaining confidentiality and exercising sound judgment.

PRINCIPAL ACCOUNTABILITIES

• Provide administrative and customer service support in person, by telephone, email, and other electronic communication methods.
• Respond to routine inquiries and refer complex or sensitive matters to the appropriate individual.
• Review records, forms, reports, and related documents for completeness, accuracy, and compliance with established procedures.
• Maintain electronic and paper files, records, databases, and departmental documentation.
• Utilize university systems and standard office software applications to support departmental operations and reporting requirements.
• Coordinate calendars, schedule appointments, and assist with meeting planning and logistics.
• Arrange meeting space, virtual meeting platforms, equipment, and related services as directed.
• Prepare correspondence, reports, presentations, spreadsheets, meeting materials, and other routine business documents.
• Collect, compile, and organize data for reports, projects, and departmental activities.
• Process routine work orders, purchase requests, supply orders, reimbursements, and other administrative transactions in accordance with established procedures.
• Receive, distribute, and track incoming and outgoing correspondence and departmental communications.
• Assist visitors, applicants, students, faculty, staff, and members of the public by providing information and directing them to appropriate resources.
• Operate and maintain standard office equipment and coordinate service requests as needed.
• Support departmental events, programs, and special projects.
• Perform other duties as assigned.

CORE COMPETENCIES

• Proficiency in the use of standard office equipment and productivity software.
• Working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and related business applications.
• Ability to learn and effectively utilize university information systems and electronic record-management systems.
• Knowledge of general office procedures, administrative practices, and customer service principles.
• Strong organization, time-management, and attention-to-detail skills.
• Ability to prioritize multiple assignments and meet established deadlines.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to establish and maintain effective working relationships with faculty, staff, students, and the public.
• Ability to work independently while following established policies and procedures.

MINIMUM REQUIREMENTS

Associate Degree required and 2 years of administrative, clerical, customer service, or related work experience. Vocational, technical, or post-secondary education beyond high school may be substituted for a portion of the required work experience. Experience using Microsoft Office applications and standard office technology is preferred.

Compliance Salary Range Disclosure

Compensation Range: $21/hr - $24/hr

Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.

Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex,sexual orientation,gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply. Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at 202-806-1280.

This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time.

This position description is not be construed as a contract for employment.