Cashier/Receptionist - Part Time

Hoselton Auto Mall; City of Rochester (NY); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

401(k) with employer match

Monthly bonus after 90 days

Saturday $50 bonus

Employee discounts on cars, parts, and

Job summary

Hoselton Auto Mall is seeking a Part-Time Cashier / Receptionist who thrives on customer service excellence. The role includes answering phones, handling payments, and performing light administrative duties in a busy dealership environment.

Schedule includes Monday and Tuesday 3:00-7:00pm and Saturday 8:00am-5:00pm. Compensation is $17.50 per hour, with a monthly bonus opportunity after 90 days and a $50 bonus for Saturday shifts.

Qualifications

• High School diploma required
• Ability to multi-task and prioritize workload
• Excellent verbal and written communication skills
• Must be at least 18 and eligible to work in the U.S.
• Must pass a drug test
• Some computer knowledge and/or experience

Responsibilities

• Cashing out customers and handling payments with receipts
• Answering and transferring phone calls with good customer service
• Filing paperwork and completing administrative tasks
• Distributing inter-company mail and maintaining lobby area
• Providing friendly, professional service and addressing customer questions
• Support in housekeeping and inventory tasks as needed

Job description

If you are a strong team player and you have a passion for providing exceptional customer service, look no further than Hoselton Auto Mall!

We are looking for a customer and team oriented Part-Time Cashier / Receptionist to join our team!

- Schedule: Monday & Tuesday, 3:00-7:00pm & Saturday, 8:00am - 5:00pm

- Compensation: $17.50 per hour, PLUS monthly BONUS opportunity (after 90 days) PLUS $50 BONUS for working on Saturday

Why Hoselton Auto Mall? We offer......

- We have a great team and are growing!

- A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!

- 401(k) retirement plan (with profit sharing & employer match )

- FREE Tickets to Amerks, Red Wings & CMAC!

- Discounts on CARS, Parts, Service!

What does a Receptionist / Cashier do?

- Answers inbound calls and assisting the customer by transferring calls, providing general information, etc

- Receives payments from customers for sales, service and parts

- Files all necessary paperwork, completing administrative projects, etc.

- Collects, sorting and distributing inter-company mail

- Completes general "housekeeping" tasks such as sanitization of the lobby/cashier offices

- Provides excellent customer service by addressing customer complaints, answering questions and making sure they are comfortable

What are we looking for in a candidate?

- Customer service experience is required, reception AND cashiering experience are highly preferred

- Must have exceptional patience, great phone manners, be dependable and have a positive attitude

- Must be at least 18 years of age, eligible to work in the US, and be able to pass a drug screen

Why Hoselton Auto Mall? We offer......

- We have a great team and are growing!

- A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!

- 401(k) retirement plan (with profit sharing & employer match )

- FREE Tickets to Amerks, Red Wings & CMAC!

- Discounts on CARS, Parts, Service!

- This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!

- See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE

POSITION SUMMARY

The Cashier / Receptionist is responsible for cashing out customers as well as answering and transferring phone calls in a timely and accurate manner while providing excellent customer service to all customers.

DUTIES AND RESPONSIBILITIES

The Cashier / Receptionist is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.

- Ensuring customers, both in store and on the phone, are comfortable and enjoying their stay at Hoselton (actively offer; coffee, cookies, and kids kits, etc.).

- Cashiers must be logged into the phone system at all times, the only exclusions would be for a customer need.

- Answering phone calls in the manner instructed.

This will include but is not limited to; using scripts that have been provided, warm transferring calls, and asking if voicemail is “ok.”

- Routing incoming calls to the appropriate extensions.

- Providing basic information to callers and taking thorough messages as necessary.

- Completing all applicable filing during their shift.

- Receiving cash, checks, drafts and credit card payments from customers and provide them with a receipt or invoice and properly record the transaction in the dealership's computer system and cash register.

- Handling customer complaints with integrity and poise; referring the complaining customer to the appropriate individual for further communication.

- Handling distribution of petty cash for the complex (Toyota store only).

- Distributing inspection stickers to service personnel as needed.

- Collecting, sorting and distributing inter-company mail.

- Performing general housekeeping duties, such as taking care of plants and straightening magazines, vacuuming or sweeping the area, as well as picking up any toys that have been left out.

- Maintaining coffee and supply inventory and reporting to manager or Lead Cashier for ordering purposes.

- Helping with various mailing and other administrative projects.

- Perform other duties and responsibilities as needed.

EXPECTATIONS

- Adhere to Company Policies and Procedures, including the dress code.

- Cashiers are not to have cell phones at their desk, if a cashier must take a personal call they must notify the Lead Cashier.

- Perform duties as workload necessitates.

- Maintain a positive and respectful attitude.

- Communicate regularly with supervisor about department issues verbally and/or in written form.

- Demonstrate flexible and efficient time management and ability to prioritize workload.

- Consistently report to work on time prepared to perform duties of the position.

- Strive for harmony and teamwork within the department and between other departments.

- Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions.

- Listen actively to understand others completely.

- General housekeeping – maintaining a clean and efficient work area free of debris and clutter.

REQUIRED COMPETENCIES

- High School diploma required

- Ability to multi-task and prioritize workload

- High motivation, work ethic, and enthusiasm

- Professional appearance and attitude

- Must possess excellent verbal and written communication skills

- Some computer knowledge and/or experience

- Must be at least 18 years of age and eligible to work in the U.S.

- Must be able to pass a drug test

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Stand, walk, sit

- Use hands to handle cash, use the phone, computer mouse and keyboard, etc.

- Bend, stretch, and reach with arms and legs

- Climb, balance, stoop, kneel, crouch

- Talk, hear and smell

- Lift and move up to 20 pounds

- Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus

- Use physical and manual dexterity

- Ability to sit for a long period of time in an office chair

- Use computers and office equipment as part of their daily functions

- May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)

Hoselton Auto Mall is an equal opportunity employer.