Automotive Rental Administrator

Hoselton Auto Mall; Northern (KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid time off

Holidays

Health insurance

Dental insurance

Vision insurance

401(k) with match

Life & Disability Insurance

FSA

Employee discounts

Community involvement

Job summary

Hoselton Auto Mall is seeking an Office Administrator to join our Car Rental Office team. This full-time role offers an 8 am–5 pm schedule, Monday–Friday with no weekends, and an hourly rate negotiable by experience.

The position involves front-line customer service, rental processing, and general administrative duties to keep Express Rental and Body Shop teams operating smoothly. Growth opportunities and employee benefits are highlighted.

Qualifications

• Some rental experience is beneficial, but not required.
• Ability to multi-task and prioritize workload.
• High motivation, work ethic, and enthusiasm.
• Professional appearance and attitude.
• Excellent verbal and written communication skills.
• Computer proficiency.
• Must be at least 18 years of age and eligible to work in the U.S.
• Must be able to pass a drug test.
• Must have a valid drivers licence.

Responsibilities

• Enter rental contracts into the system.
• Submit insurance rentals for reimbursement.
• Website updates.
• Assist with keeping the cars clean, handling face-to-face customer interactions and handling monthly vehicle exchanges.
• Greet customers in a friendly manner; follow up with customers on vehicle status.
• Receive and process cash, check and credit card payments.
• Provide basic information to callers and take messages, following up promptly.
• Handle customer complaints with professionalism and refer to the appropriate team member.
• Assist with office organization, filing, mailings, and other administrative projects.

Skills

Customer service

Multi-tasking

Communication

Computer proficiency

Valid driver’s license

Job description

Hoselton Auto Mall is looking for an Office Administrator to join our Car Rental Office team!

This is an awesome opportunity to gain and fine tune administrative skills while working with a growing shop! Tons of opportunity to learn and grow!

• Schedule: Full-time (40 hours per week), Monday through Friday 8 am to 5 pm; NO WEEKENDS!
• Compensation: Hourly rate (Negotiable based on experience)

What does a Car Rental Office Administrator do?

The Express Rental Office Administrator is responsible for providing excellent customer service and completing administrative tasks to help Express Rental and Body Shop teams run smoothly and efficiently.

• Express Rental Duties:
  • Enter rental contracts into the system
  • Submit insurance rentals for reimbursement
  • Website updates
  • Assist with keeping the cars clean, handling face-to-face customer interactions and handling monthly vehicle exchanges
• Customer Service Duties:
  • Greet customers in a friendly manner
  • Follow up with customers with vehicle status updates
  • Bring documents to the office
• General Administrative Duties:
  • Receive and process cash, check and credit card payments
  • Provide basic information to incoming callers, take thorough messages and follow up in a timely manner
  • Handle customer complaints with integrity and poise; referring the customer to the appropriate individual for further communication
  • Assist with overall office organization, filing, mailings, general housekeeping and other administrative projects
  • Perform Carco Inspections as needed
  • Perform other duties and responsibilities as needed

You Should Possess:

• Some Rental experience is beneficial, but not required
• Ability to multi-task and prioritize workload
• High motivation, work ethic, and enthusiasm
• Professional appearance and attitude
• Excellent verbal and written communication skills
• Computer proficiency
• Must be at least 18 years of age and eligible to work in the U.S.
• Must be able to pass a drug test
• Must have a valid drivers licence

Why Hoselton? We offer......

• Generous Paid Time Off & Holidays!
• Medical insurance as low as $13/week, dental as low as $5/week and vision as low as $1/week
• $500 employer sponsored FSA benefit card
• 401(k) retirement plan (with profit sharing & employer match)
• Group Life & Disability Insurances
• The chance to give back and work for a company that is active in the community through various events like Angel Trees, Day of Caring, Open Door Mission Food Drive, School Supply Drive, and more!
• Discounts on CARS, parts, service!
• This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!

Hoselton Auto Mall is an equal opportunity employer.

POSITION SUMMARY

The Express Rental Administrator is responsible for providing excellent customer service and completing administrative tasks to assist Express Rental, Chevrolet, Nissan, Toyota and Body Shop teams run smoothly and efficiently.

DUTIES AND RESPONSIBILITIES

The Express Rental Administrator is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.

• Express Rental:
  • Greet customers in a friendly manner
  • Follow up with customers with updates
  • Enter rental contracts into the system
  • Submit insurance rentals for reimbursement
  • Website updates
  • Assist with keeping the cars clean, handling face-to-face customer interactions and handling monthly vehicle exchanges.
• General:
  • Receive and process cash, check and credit card payments
  • Provide basic information to callers, take thorough messages and follow up in a timely manner
  • Handle customer complaints with integrity and poise; referring the complaining customer to the appropriate individual for further communication
  • Assist with overall office organization, filing, mailings, general housekeeping and other administrative projects
  • Perform other duties and responsibilities as needed

EXPECTATIONS

• Adhere to Company Policies and Procedures, including the dress code
• Perform duties as workload necessitates
• Maintain a positive and respectful attitude
• Communicate regularly with supervisor about department issues verbally and/or in written form
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Consistently report to work on time prepared to perform duties of the position
• Strive for harmony and teamwork within the department and between other departments
• Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
• Listen actively to understand others completely
• General housekeeping – maintaining a clean and efficient work area free of debris and clutter

REQUIRED COMPETENCIES

• Ability to multi-task and prioritize workload
• High motivation, work ethic, and enthusiasm
• Professional appearance and attitude
• Must possess excellent verbal and written communication skills
• Some computer knowledge and/or experience
• Valid drivers licence required
• Must be at least 18 years of age, eligible to work in the U.S. and able to pass a drug test

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Stand, walk, sit
• Use hands to handle cash, use the phone, computer mouse and keyboard, etc.
• Bend, stretch, and reach with arms and legs
• Climb, balance, stoop, kneel, crouch
• Talk, hear and smell
• Lift and move up to 20 pounds
• Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus
• Use physical and manual dexterity
• Ability to sit for a long period of time in an office chair
• Use computers and office equipment as part of their daily functions
• May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Moderate noise and vibration
• Moderate exposure to fumes (e.g., exhaust fumes and paint)
• Moderate dust
• Extreme exposure to moving mechanical parts and vehicles
• Moderate heat and/or cold
• Other hazardous and non-hazardous materials
• Use computers and office equipment as part of their daily functions
• May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.