Cashier /Reception

Newton Nissan South; Gallatin, Northern (TN, KY); Ibrido; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Newton Nissan of Gallatin is seeking an experienced Cashier/Receptionist to join our team. The role requires strong cash-handling skills, excellent phone and customer service, and flexibility to cover rotating shifts in a fast-paced dealership environment.

You will balance cash drawers, process payments, greet guests, and provide information while maintaining a friendly, professional atmosphere. Team collaboration and adaptability are essential as you support multiple departments.

Competenze

• Previous cash-handling experience is required.
• Comfortable and accurate handling money and balancing a cash drawer.
• Must be comfortable answering a high volume of incoming calls.
• Strong phone etiquette and ability to professionally communicate with customers.
• Receptionist, switchboard, administrative, or similar customer-facing experience preferred.
• Excellent communication and organizational skills.
• Friendly, professional, and customer-focused personality.
• Must be dependable, punctual, and reliable.
• Ability to multitask and adapt to a fast-paced environment.

Mansioni

• Answer incoming calls using a multi-line phone system.
• Determine reason for calls and transfer to the appropriate department or person.
• Take accurate messages and communicate promptly.
• Page dealership employees for customers and calls.
• Provide basic dealership information in a friendly, professional manner.
• Greet customers and determine the nature of their visit.
• Provide a welcoming experience for every guest.
• Process and document customer payments (cash, checks, cards).
• Balance cash at start and end of shifts; reconcile discrepancies.
• Verify totals against payments and maintain records.
• Complete opening and closing duties.
• Assist with filing, scanning, and organizing paperwork.
• Prepare coffee, snacks, and supplies; maintain lounges.

Conoscenze

Cash handling

Money handling

Phone etiquette

Customer service

Teamwork

Microsoft Office

Learn dealership systems

Reliability

Punctuality

Strumenti

Microsoft Office

Dealership systems

Descrizione del lavoro

Newton Nissan of Gallatin is looking for an experienced, dependable, and customer-focused Cashier / Receptionist to join our team. This is a fast-paced position that requires strong cash-handling skills, excellent phone and customer service skills, schedule flexibility, and the ability to work well as part of a team.

We are looking for someone who brings a positive attitude to work each day, takes pride in providing excellent customer service, and is willing to assist wherever needed.

Job Responsibilities and Duties

• Promptly answer incoming calls using a multi-line phone system
• Professionally determine the reason for each call and transfer callers to the correct department or individual
• Take accurate and detailed messages when needed and communicate them promptly
• Page dealership employees for customers and incoming calls
• Provide callers with basic dealership information while maintaining a friendly and professional phone presence
• Greet customers and determine the nature of their visit
• Provide a friendly, professional, and welcoming experience for every guest
• Collect cash, checks, and credit card payments for repair orders and counter tickets
• Accurately process and document all customer payments
• Balance cash at the beginning and end of assigned shifts
• Reconcile payment discrepancies and maintain accurate transaction records
• Ensure checks are accepted in accordance with company policy
• Verify repair order and counter ticket totals against cash, check, and credit card payments
• Complete assigned opening and closing responsibilities
• Assist with filing, scanning, and organizing repair orders and dealership paperwork
• Prepare and maintain coffee, customer snacks, and supplies
• Monitor and maintain the cleanliness of customer lounges and waiting areas
• Maintain a clean and organized workspace
• Provide coverage for both cashier and reception responsibilities
• Work cooperatively and respectfully with teammates and other dealership departments
• Assist with additional administrative and customer service duties as needed

Schedule & Availability

• Approximately 35-40 hours per week
• Rotating shifts are required
• Cashier department hours: 6:45 AM-6:00 PM
• Reception department hours: 8:00 AM-7:00 PM
• Must be available to work opening, mid, and closing shifts based on department coverage
• Rotating Saturday availability is required
• Schedule flexibility is an important requirement of this position

Qualifications and Requirements

• Previous cash-handling experience is required
• Must be comfortable and accurate handling money and balancing a cash drawer
• Must be comfortable answering a high volume of incoming calls
• Strong phone etiquette and ability to professionally communicate with customers
• Receptionist, switchboard, administrative, or similar customer-facing experience preferred
• Excellent communication and organizational skills
• Friendly, professional, and customer-focused personality
• Must maintain a positive attitude and work well with teammates
• Must be dependable, punctual, and reliable
• Ability to work efficiently in a fast-paced environment
• Ability to multitask and adjust priorities throughout the workday
• Experience using Microsoft Office
• Ability and willingness to learn dealership systems and procedures
• Must be able to lift up to 30 pounds
• Must be able to climb stairs and move throughout the dealership during the workday
• Must be able to pass a pre-employment background check and drug screen

What We're Looking For

The ideal candidate is reliable, experienced, trustworthy, positive, and team-oriented. This position is responsible for handling customer payments as well as answering incoming dealership calls, making professionalism, accuracy, and communication extremely important.

Our Cashier / Receptionist team is often the first voice a customer hears and the first or last person they interact with at the dealership. We are looking for someone who understands the importance of creating a great customer experience both in person and over the phone.

This is a team environment. Candidates should be willing to help one another, communicate respectfully, stay productive during busy periods, and step in wherever coverage is needed.

If you have cash-handling experience, strong phone and customer service skills, and thrive in a fast-paced team environment, we encourage you to apply.

Newton Nissan of Gallatin