Cashier - Lockhart Smokehouse

ENT1009ECIL; Arlington (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Lockhart Smokehouse at Texas Live! seeks a friendly cashier to welcome guests, take orders, and handle payments with accuracy. You will operate the POS system, balance the cash drawer, and assist with seating while maintaining a high standard of guest service.

The role requires at least one year of customer service experience, cash handling skills, and fluent English. Occasional evenings, weekends, and holidays may be required, with opportunities to interact with restaurant guests throughout

Qualifications

• At least one year of experience with customer service and cash handling.
• Must speak fluent English; other languages preferred.

Responsibilities

• Welcome guests to venue, provide excellent customer service, and accept payment when guests are finished with their stay.
• Take food and beverage orders from guests and enter into POS terminal.
• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• May be asked to handle guest complaints and special requests.

Skills

Customer service

Cash handling

Communication

English fluency

POS operation

Tools

POS terminal

Job description

This is the third location, the family behind the iconic brand has deep roots in Texas and brings their Lockhart barbecue tradition to Texas Live!. Guests will experience Lockhart traditions such as Kreuz Market sausage, as well as other Texas standards including brisket, ribs and other meats smoked low and slow over Texas post oak. Lockhart Smokehouse also features great Texas brews on draft and specialty cocktails to go along with your Texas BBQ.

Cashier Responsibilities include, but are not limited to:

• Welcome guests to venue, provide excellent customer service, and accept payment when guests are finished with their stay.
• Take food and beverage orders from guests and enter into POS terminal.
• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• May be asked to handle guest complaints and special requests.

Cashier Qualifications

• At least one year of experience with customer service and cash handling.
• Must speak fluent English, other languages preferred.

The Cashier position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 25 pounds.
• Handling objects (including cash, coins, credit cards), products, speaking over and operating phones.
• Ability to utilize credit card machine.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing guest checks and POS reports.
• Must be able to read, review and understand POS reports.
• Basic mathematical skills are used frequently when exchanging cash.
• Must be able to keep accurate account of cash bank.
• May be required to work nights, weekends, and/or holidays.