Cashier for Service Department

Honda World Louisville; Louisville (KY); On-site; USD 26,000 - 38,000; Full time

Job summary

Honda World Louisville is seeking a Service Cashier to greet customers, handle payments and support the service team in a courteous, professional manner.

You will process cash, checks and card payments, issue receipts, refunds or credits, and help maintain a clean, welcoming waiting area. Strong communication and attention to detail are essential for delivering excellent guest service.

Qualifications

• Verbal and written communication skills.
• Professional personal presentation.
• Customer service orientation.
• Information management.
• Organizing and planning.
• Attention to detail.

Responsibilities

• Greets all customers entering the Waiting Lobby area with a friendly, upbeat attitude, answers their questions, and directs/takes them to the appropriate person or location.
• Refers customers who have questions about the work performed to the service advisor or other appropriate individual.
• Maintains a clean and tidy Customer Lounge, coordinates coffee/refreshments and supplies.
• Engages with customers to ensure comfort and updates on progress of repairs.
• Greets customers at the cashier desk in a pleasant and professional manner.
• Receives cash, checks and credit card payments from customers and records the amounts.
• Makes change and issues receipts to customers.
• Provides cash refunds or credit memorandums to customers for returned merchandise.

Skills

verbal and written communication

professional presentation

customer service orientation

information management

organizing and planning

attention to detail

Job description

Summary

A cashier is always polite, flexible and accommodating. The cashier should be knowledgeable about the company and what it offers to guests.

Louisville Honda World

Job Description

Job Title: Service Cashier

Department: Service

Reports To: Service Manager

Summary

A cashier is always polite, flexible and accommodating. The cashier should be knowledgeable about the company and what it offers to guests.

ESSENTIAL DUTIES

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Greets all customers entering the Waiting Lobby area with a friendly, upbeat attitude, answers their questions, and directs/takes them to the appropriate person or location.
• Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
• Maintains a clean and tidy Customer Lounge, IE: straightens newspapers, magazines and maintains Coffee/Refreshment area and necessary supplies/condiments. Cleaning up any spills and running vacuum cleaner as necessary. Monitors TV’s such as changing channels as necessary to appropriate viewing content.
• Engages conversation with customers to see that they are comfortable and that their needs are being met, always asking if they are completely satisfied and are their Advisors taking care of and updating them as to the progress of their vehicle repairs.
• Greets customers at the cashier desk in a pleasant and professional manner.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides cash refunds or credit memorandums to customers for returned merchandise.

Key Competencies

• verbal and written communication skills
• professional personal presentation
• customer service orientation
• information management
• organizing and planning
• attention to detail