Cashier / Dispatch

Propark Mobility; Commerce City (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free Parking

Flexible scheduling

Paid vacation

Employee wellness program (EAP)

Medical, dental, vision benefits

401k and commuter benefits

Seven paid holidays

Job summary

Propark Mobility is seeking a full-time Cashier/Dispatcher in Commerce City, CO, to manage gate operations, process payments, and coordinate shuttle dispatch. The role requires cash handling and customer service experience, with a valid driver’s license and a flexible schedule.

The position offers on-site work at Canopy Airport Parking and provides opportunities for career growth within the company.

Qualifications

• Cash handling experience required.
• Customer service experience required.
• High school diploma preferred.

Responsibilities

• Direct patrons where to park and assist when spaces are full.
• Issue tickets and record required information.
• Process payments and issue receipts securely.
• Complete daily shift paperwork: transactions, counts, and tickets.
• Coordinate dispatch for Fixed Route and On Demand services.
• Maintain professional standards and teamwork at all times.

Skills

Cash handling

Customer service

Communication

Driver's license

Education

High School diploma

Tools

Dispatch software

Job description

Cashier/Dispatcher

Pay Rate $19.29 per hour

Job Type Full-time

Location Canopy Airport Parking, Commerce City, CO

Shift & Schedule Varies

Must Have Drivers License 2+ years

Application Question(s)

• Do you have cash handling experience?
• Do you have customer service experience?

What we're looking for*

• Direct patrons where to park and assist when spaces are full.
• Verify necessary supplies at the start of each shift
• Issue tickets to customers, recording the required information on each ticket.
• Collect payment credit card or validation always securing cash according to the company’s standard operating procedures.
• Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Provide a receipt for all fee transactions.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.
• The Dispatcher is responsible for coordinating, scheduling, deploying, and dispatching of Fixed Route and On Demand Services in a safe, efficient, and proactive approach. Treats operators, peers, and customers in a professional manner, and leads by example as the Dispatcher is a representative of frontline leadership at the location.
• Leads and directs shuttles, accountable based on assigned duties and tasks as directed.
• Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
• Diligently monitors shuttles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.
• Meets with the account manager on a regular basis to discuss KPI’s goals and objectives for the department, and ensure that goals are being met or exceeded.
• Promotes a teamwork environment and effective communication between Dispatchers, Supervisors, and Operators.
• Coordinate problem resolution among Operators, Supervisors, and Public.
• Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.
• Influences positive employee morale and quality customer service.
• Monitors operator sign-in and sign-out utilizing computer-aided dispatching and routing tools.
• May be required to drive in service when required.
• Provides superior customer service and communications skills.
• Documents service disruption issues utilizing the dispatch log.
• Ensures accurate assignment of vehicles and Operators.
• Ability to follow company and agency policies and procedures.
• Other duties as assigned or requested.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.
• Wellness is provided according to city or state mandates
• For more information https//www.propark.com/careers/

Must haves

• You are at least 18 years old.
• High School degree preferred.
• One year of related experience with cash handling.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• Ability to safely drive a standard or automatic transmission vehicle.
• Ability to work in a fast-paced environment.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to provide customer resolution in a professional and friendly manner.

Physical Demands and Working Conditions (including but not limited to)

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 25lbs.

Work Environment the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal.

• This list is not all-inclusive. The full job description will be provided at your interview.
• Free parking while working at your assigned Propark location(s).

Equal Opportunity Employer (EOE)

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation