Cashier Casino Services- Seasonal (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading entertainment company is seeking a customer service representative to provide exceptional service in a fun-filled environment. The role involves handling transactions, ensuring guest satisfaction, and promoting loyalty programs. Ideal candidates will possess strong communication skills and prior cash handling experience.

Qualifications

• Prior cash handling experience preferred.
• Ability to read and write English.
• Proficiency in basic computer skills.

Responsibilities

• Operates assigned window for currency exchanges and jackpot payouts.
• Ensures accountability of all transactions.
• Promotes positive interaction with guests and employees.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

ESSENTIAL FUNCTIONS:

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures, and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests' wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Responsible for the operation of assigned window, which includes, but is not limited to, currency exchanges, jackpot payouts, and the redemption of chips, gaming vouchers, coupons, and comps. Verifies assigned funds at the beginning and end of each shift. Ensures accountability of all transactions through verification and documentation of exchanges. Responsible for adhering to all Anti-Money Laundering procedures. Performs functions of a Pit Clerk and/or Line Facilitator, if assigned. Promotes positive interaction with guests and employees at all times. Provides a fun-filled, entertaining environment for guests through flawless delivery and execution of service. Participates in the operation of the multi-casino Bad Beat system. Performs cash advance and check cashing transactions.

EDUCATION/SKILLS/EXPERIENCE:

High school diploma or equivalent required. Prior cash handling experience preferred. Ability to read and write English. Must be able to demonstrate proficiency in basic computer skills.

DISCLAIMER:

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”