Casino Cashier II - Full Time (Tropicana Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading entertainment company in Atlantic City is seeking a dedicated customer service representative to manage cash transactions and enhance guest experiences. The role involves ensuring accurate financial operations while providing exceptional service to guests. Ideal candidates will have a high school diploma and prior cash handling experience, along with strong customer service skills.

Qualifications

• Prior cash handling experience preferred.
• Ability to read and write English.

Responsibilities

• Operates assigned window for currency exchanges and jackpot payouts.
• Ensures accountability of all transactions and adheres to procedures.
• Promotes Caesars Rewards programs and maintains customer satisfaction.

Skills

Customer Service

Cash Handling

Basic Computer Skills

Education

High School Diploma

Job description

ESSENTIAL FUNCTIONS:

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creating positive energy with gestures and sustaining enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests' wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Responsible for the operation of assigned window, including but not limited to: currency exchanges, jackpot payouts, redemption of chips, gaming vouchers, coupons, and comps. Verifies assigned funds at the beginning and end of each shift. Ensures accountability of all transactions through verification and documentation of exchanges. Issues and redeems counter checks. Operates bank, if assigned, according to procedures, including Main, Chip, Check, and Master Coin banks. Performs cash advance and check cashing transactions. Performs customer deposit transactions. Adheres to all Anti-Money Laundering procedures. Promotes positive interaction with Caesars guests and employees at all times. Provides a fun-filled, entertaining environment through flawless service delivery. Participates in the supervision, operation, and support of Caesars multi-casino Bad Beat system.

EDUCATION/SKILLS/EXPERIENCE:

• High school diploma or equivalent required.
• Ability to read and write English.
• Prior cash handling experience preferred.
• Proficiency in basic computer skills required.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort, or working conditions associated with the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

About us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.

The statements below are intended to describe the general nature and level of work being performed in this position. They are not exhaustive of all responsibilities, duties, and skills required. The Company reserves the right to make changes to the job description whenever necessary.

As part of onboarding, candidates will undergo a background check. Pre-employment drug testing is mandatory for roles involving motor vehicle operation, facilities, engineering, security, and surveillance. Pre-employment screenings are completed prior to an offer, except where law requires post-offer testing. The Company is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other protected characteristic.