Cashier - Brick'd

Seminole Hard Rock Support Services; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock Support Services is seeking a customer-focused hospitality professional to join our team in Cincinnati. The role emphasizes guest service, accurate order handling, and maintaining a clean, inviting restaurant environment.

You will be responsible for knowledge of menu offerings, allergen information, wine lists, and promoting property amenities while delivering Amplified Service with a warm, professional demeanor.

Qualifications

• Previous work experience in service for at least 1 year.

Responsibilities

• Be familiar with menu items, ingredients and allergens, and wine list to assist guests.
• Ensure restaurant is clean and in order at all times.
• Maintain stocked cashier stand and payment forms.
• Process guest transactions per POS and cash handling procedures.
• Answer restaurant phone and take orders as needed.
• Maintain positive, professional communication with staff.
• Provide recognition to colleagues and managers.
• Ensure a healthy and safe work environment for guests and staff.
• Be knowledgeable about property facilities, hours, events and amenities to assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property.
• Resolve guest complaints using property procedures.
• Create a positive environment enabling staff to maximize potential.
• Listen to feedback to improve performance.
• Work as a team to deliver Amplified Service.
• Always greet guests warmly.
• Understand and practice Hard Rock values and culture.
• Offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Perform additional duties as requested by managers.
• Communicate with supervisors to complete duties to standard.
• Maintain confidentiality of guest, employee, and company information.

Skills

Customer service

1 year experience

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Responsibility

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
• Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.
• Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
• Answer restaurant phone. Take phone orders, as needed.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Maintain confidentiality of guest, employee, and company information.

Qualifications

Previous work experience in service for at least 1 year