Outlet Server - Room Service

Seminole Hard Rock; New York (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Career site benefits

Job summary

Seminole Hard Rock in New York is seeking a Restaurant Server to deliver prompt, courteous service and promote a luxury dining experience. You will greet guests, take orders, upsell, and ensure flawless service while maintaining pristine dining areas and knowledge of the menu and wine list.

This role emphasizes attentiveness to guest needs, adherence to safety standards, and collaboration with team members to create memorable experiences for guests and contribute to the property’s standout

Qualifications

• 2+ years experience in hotel-managed restaurant or 4+ years in independent quality restaurant
• Strong guest service and communication skills
• Familiar with wine list and menu ingredients

Responsibilities

• Reconcile transactions and balance bank at shift end
• Greet guests, take orders, and upsell beverages and meals
• Maintain dining area cleanliness and ambience
• Follow food safety and alcohol service laws
• Process payments according to POS procedures
• Coordinate with staff to ensure timely service
• Resolve guest complaints using property procedures

Skills

Guest service

Cash handling

Upselling

Menu knowledge

Education

Secondary school degree preferred

Tools

POS system

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY

The Restaurant Server is responsible for providing prompt and courteous service to all restaurant guests, including taking orders, suggestive selling, serving food and beverages, and clearing tables. This position is instrumental in creating an environment of luxury, attention to detail, and executing service standards that captivates and wows our guests. The Restaurant Server must continually seek opportunities to create memories by anticipating guests needs, exceeding expectations, and building relationships. An overall subject matter expert on everything relating to a restaurant and fine dining experience.

PRIMARY RESPONSIBILITIES

• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
• Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia , and décor.
• Ensure sequence of service is followed for all guests.
• Greet guests, take food and beverage orders, and suggestive sell.
• Serve food and beverages, ensuring timeliness, completeness, and accuracy.
• Accommodate guests' special requests whenever possible.
• Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
• Process payments according to POS and cash handling procedures.
• Maintain bank variance within standard.
• Ensure all checks are closed out.
• Polish and set up china, glassware, silverware, and service items.
• Stock clean linen and discard used linen.
• Set up and empty trash and recycling.
• Set up and stock condiments.
• Clean and stock side stations.
• Set up, maintain, and break down beverage stations.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Secondary school degree preferred and/or previous work experience in service for at least 2 years in a hotel managed restaurant or 4 years in and independent quality restaurant .

SKILLS

• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple in