Cashier Attendant - The Queen Casino

Bally's Corporation; Baton Rouge (LA); On-site; USD 13,776 - 19,286; Full time

Job summary

Bally's Corporation is hiring for a hospitality role in Baton Rouge. You will build guest relations, operate POS systems, and ensure accurate payment handling while complying with alcohol service rules. Responsibilities include greeting guests, seating, assisting staff, and maintaining cleanliness across shifts.

The role requires flexibility for late nights, weekends, and holidays, and offers on-site work in a gaming environment with emphasis on customer service and teamwork.

Qualifications

• High school diploma or GED preferred.
• Excellent teamwork, interpersonal, guest service, and communication skills.
• Professional demeanor with guests and team members in a gaming environment.

Responsibilities

• Build guest relations during every shift by talking with guests and making them feel welcome.
• Operate all related equipment and point of sale systems.
• Follow cash handling policies and collect payments accurately.
• Answer calls, greet guests, manage seating, and seat guests efficiently.
• Assist wait staff with bussing and resetting tables.
• Set up stations and roll silverware for next shift or large parties.
• Understand alcohol service limits and company policies.
• Maintain a clean, organized work area and follow all regulations.

Skills

Teamwork

Guest service

Communication

Education

High school diploma or GED

Job description

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Appropriately use all related equipment and point of sale systems.
• Understand and adhere to all cash and comp handling procedures and policies.
• Accurately collect payment for meals and give change when needed. Must be 18 years of age to sell alcoholic beverages.
• Answer phone calls, greet guests, keep track of seat availability and seat guests in restaurant.
• Assist wait staff, to include bussing and resetting tables.
• Roll silverware, set up food stations or dining areas to prepare for the next shift or for large parties.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel – seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• A high school diploma or GED equivalent is preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Gaming industry experience is preferred.

Target Hourly Rate: 12.00 USD per Hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.