Cashier

Thirteenth Floor Entertainment Group; Long Beach (CA); On-site; USD 22,730 - 32,373; Part time

Job summary

Thirteenth Floor Entertainment Group is seeking enthusiastic staff for a seasonal position in Long Beach, CA. This role involves operating the Square POS system and ensuring excellent guest experiences during evenings and weekends.

Compensation is set at $20.00 per hour, and reliable attendance is required. Ideal candidates will have experience in customer service and strong communication skills. Join us to deliver an immersive experience and contribute to our revenue goals!

Qualifications

• Experience operating Square or similar POS system.
• Strong communication and interpersonal skills.
• Natural ability to engage guests warmly.

Responsibilities

• Process transactions accurately and efficiently.
• Welcome guests and provide immersive assistance.
• Promote merchandise and upgrades to maximize revenue.

Skills

Square POS system operation

Communication skills

Interpersonal skills

Cash handling

Customer service

Job description

Job Details – Location: Long Beach, CA 90802. Position type: Seasonal. Season: September – November 2026. Salary: $20.00 per hour.

What You’ll Do

Transaction Processing

• Operate the Square POS system to process cash, credit, and debit transactions accurately and efficiently.
• Issue receipts and handle refunds or exchanges promptly and in accordance with company policy.
• Balance the cash register and generate end‑of‑day financial reports to ensure full accountability.

Guest Experience & Customer Service

• Welcome every guest with energy and enthusiasm, delivering friendly, immersive assistance from the moment they approach your station.
• Provide clear, confident information about the attraction, pricing, packages, and special offers.
• Address guest concerns and complaints professionally and promptly, turning challenges into positive moments.

Upselling & Revenue Support

• Actively promote merchandise, upgrades, add‑ons, and bundle deals to maximize each guest's experience and support nightly revenue goals.
• Stay informed on current promotions and confidently communicate them to every guest interaction.

Inventory & Station Management

• Monitor merchandise stock levels and proactively report low inventory to management before it impacts sales.
• Assist with restocking shelves and maintaining a clean, organized, and visually appealing sales area.
• Participate in regular inventory counts to ensure accurate tracking of all items.

Queue & Flow Support

• Support efficient guest flow by assisting with queue line management and maintaining a positive, high‑energy atmosphere throughout your shift.

Qualifications

• Experience operating Square or a similar POS system—or a demonstrated ability to learn new point‑of‑sale technology quickly.
• Strong communication and interpersonal skills with the ability to stay professional and poised in high‑volume situations.
• Natural ability to engage guests warmly and confidently promote products and upgrades.
• Organized, detail‑oriented, and accountable when it comes to cash handling and end‑of‑day reporting.
• Ability to stand and move throughout the event area for extended periods and lift up to 25 lbs for restocking tasks.
• Reliable and consistent attendance throughout the full season—including evenings and weekends required.
• Must be 18 years of age or older.

Compensation & Employment Details

Hourly Rate: $20.00 per hour. Employment type: Seasonal/Temporary. Expected Season Duration: Late September – Early November2026. Work schedule: Evenings, weekends, and holidays required during the operational season. This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Equal Opportunity Employer

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law. Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB1008). Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting [e-mail]. Pursuant to California SB1162, the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions. Thirteenth Floor Entertainment Group participates in E‑Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.