Cashier

Heirloom Restaurant Group; American Fork (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Food

Paid Time Off for FT employees

Insurance Reimbursement Plans for FT

Job summary

Heirloom Restaurant Group is seeking a friendly cashier/customer service associate in Utah. You will greet guests, take and process orders, and enter them into the POS system accurately while providing great service. You’ll handle payments, maintain cleanliness, and coordinate with kitchen staff to ensure smooth operations.

The role requires strong communication, numerical skills, and knowledge of food safety. Evening, weekend, and holiday availability is expected in a fast-paced environment.

Qualifications

• Prior cashier or customer service experience preferred.
• Strong numerical and math skills for accurate transaction processing.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems and basic computer skills.
• Ability to work in a fast-paced environment with attention to detail.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of food safety and hygiene standards.

Responsibilities

• Greet customers with a friendly and welcoming attitude.
• Provide excellent customer service by answering questions and processing orders accurately.
• Receive and process customer orders, ensuring accuracy in item selection and pricing.
• Enter orders into the POS system promptly and efficiently.
• Address customer concerns or issues related to orders, payments, or service.
• Collaborate with management to resolve more complex problems.
• Handle cash, credit cards, and other forms of payment accurately.
• Provide change and balance cash registers at end of shift.
• Maintain knowledge of menu items and assist with inquiries or upsells.
• Keep the cashier area clean and organized; ensure good workspace hygiene.
• Communicate effectively with kitchen and serving staff to ensure timely order fulfillment.
• Relay special requests or modifications from customers to the kitchen.

Skills

Customer service

Numerical skills

Communication

POS systems

Basic computer skills

Attention to detail

Flexibility

Food safety knowledge

Tools

POS systems

Job description

Description

Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands and continually growing. We are a collection of individuals who care and work together each day to create meaningful experiences. https://www.heirloomgroup.com

We do not believe it is unusual to have life changing experiences while breaking bread with others and we have made it our mission to see that it happens much more regularly. We recognize we come from our local community and thus are ultimately responsible to our friends, families, neighbors and associates. We take this seriously. We focus our time and energy on finding those who share our values and creating partnerships that are mutually beneficial. Ours is not the job to fiddle with the bounty that our farmers and producers bring to us but rather to allow its inherent beauty to shine through. Doing so in spaces that are comfortable and nurturing sets the stage for those meaningful experiences to happen. We cook food, we run restaurants and we love what we do.

Responsibilities

Customer Service:

• Greet customers with a friendly and welcoming attitude.


• Provide excellent customer service by answering questions, offering assistance, and processing orders accurately.


• Receive and process customer orders, ensuring accuracy in item selection and pricing.


• Enter orders into the point-of-sale (POS) system promptly and efficiently.


• Address customer concerns or issues related to orders, payments, or service.


• Collaborate with management to resolve more complex problems.

Cash Handling:

• Handle cash, credit cards, and other forms of payment accurately.


• Provide change to customers and process transactions in accordance with established procedures.


• Follow cash handling policies and procedures to prevent discrepancies.


• Adhere to security measures to safeguard against theft or fraud.


• Complete end-of-shift procedures, including balancing cash registers and preparing reports.


• Secure cash and close out the POS system accurately.

Menu Knowledge:

• Have a good understanding of the menu items, including ingredients and pricing.


• Assist customers with menu inquiries and provide recommendations if needed.


• Suggest additional items, promotions, or upsells to enhance the customer's dining experience.

Maintain Clean and Organized Workspace:

• Keep the cashier area clean and well-organized.


• Arrange menus, promotional materials, and other items neatly.

Communication:

• Communicate effectively with kitchen and serving staff to ensure accurate and timely order fulfillment.


• Relay special requests or modifications from customers to the kitchen.

Requirements

• Previous cashier or customer service experience is preferred.


• Strong numerical and math skills for accurate transaction processing.


• Excellent communication and interpersonal skills.


• Familiarity with POS systems and basic computer skills.


• Ability to work in a fast-paced environment with attention to detail.


• Flexibility to work evenings, weekends, and holidays.


• Knowledge of food safety and hygiene standards.

Benefits

• Free Food!


• Paid Time Off for FT employees


• Insurance Reimbursement Plans for FT employees

Heirloom Restaurant Group is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunities, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.