Cash Services Supervisor - Vault & Currency Ops

Federal Reserve Bank of Chicago; Chicago (IL); On-site; USD 119,000 - 141,000; Full time

Benefits offered by this job

Medical coverage (health)

Dental coverage

Vision coverage

401k plan

Paid time off

Transit benefits

Onsite gym

Subsidized cafeteria

Job summary

Federal Reserve Bank of Chicago is seeking a experienced supervisor for the Cash Services Department to lead and develop staff across High Speed, Paying and Receiving, Coin and Administration units. You will oversee daily operations, ensure accuracy, train personnel, and drive process improvements in currency handling.

The role requires 3–5 years in Operations/Production management, strong leadership and analytical skills, and proficiency with MS Office.

Qualifications

• Bachelor's Degree or equivalent experience as noted below.
• 3 to 5 years of related work experience.
• Prior experience in Operations/Production management.
• Relevant coursework in operations, business, computers and/or accounting.
• Demonstrated independent thinking and decision-making abilities.
• Demonstrated people leadership skills.
• Strong analytical skills.
• Solid communication skills, both oral and written.
• Ability to use MS Outlook, MS Word, MS Excel and automated information technology systems.
• Ability to work extended hours.

Responsibilities

• Supervises a staff of direct reports, coordinators and operations personnel engaged in one or more units of the Cash Services Department.
• Schedules and assigns daily work assignments and monitors operations to ensure duties are performed accurately, in accordance with established procedures and deadlines.
• Coordinates workflow, solves operational problems and delegates work assignments.
• Coordinates staff meetings.
• Monitors quality and production standards.
• Recommends, develops and implements programs to improve quality and enhance productivity.
• Consults with department management, other departments and financial institutions to discuss and resolve operational problems.
• Demonstrates effective leadership skills by acting in a manner that demonstrates the Bank's vision, values and desired culture; demonstrates respect for everyone, fosters an environment that provides an opportunity for staff to grow and excel; builds and sustains productive relationships; addresses conflict respectively and constructively; and works in partnership within and across workgroups; provides both peer and staff level coaching and mentoring.
• Assists in the development and administration of staff.
• Trains and/or directs employee training in operational procedures and controls.
• Prepares and administers performance evaluations and other personnel related matters.
• Monitors staff time and attendance.
• Counsels employees on performance, recommends promotions and placements.
• Coordinates and/or conducts staff training.
• Participates in employment decisions by interviewing and selecting qualified candidates.
• Participates in internal initiatives and acts as a representative of the Seventh District when applicable.
• Responsible for the daily opening and closing of vault doors and associated positioning of supporting structures.
• High Speed Unit responsibilities: ensures currency is processed timely and efficiently and maintains, tests, and tracks sensors; provides technical assistance to staff and field engineers; performs testing of highly technical processing equipment; coordinates equipment maintenance/repair with field engineers and other outside contractors.
• Paying and Receiving Unit: ensures the efficient flow of currency to and from High Speed; coordinates external shipments with other Federal Reserve Banks; plan new currency shipments to ensure appropriate payable inventory is maintained.
• Coin Unit: monitors daily activities of all terminals; performs periodic audits of terminals; orders coin from the Mints.
• Administration Unit: ensures daily balancing of all Cash Department's entries to the Bank's accounting system and accurate reporting of statistical data; leads the department in testing, training and implementation of various Cash automated systems.

Skills

Leadership

Analytical skills

Communication skills

MS Outlook/Word/Excel

Independent thinking

Coaching/mentoring

Education

Bachelor's Degree or equivalent experience

Tools

MS Outlook

MS Word

MS Excel

Job description

Federal Reserve Bank of Chicago is seeking a experienced supervisor for the Cash Services Department to lead and develop staff across High Speed, Paying and Receiving, Coin and Administration units. You will oversee daily operations, ensure accuracy, train personnel, and drive process improvements in currency handling.

The role requires 3–5 years in Operations/Production management, strong leadership and analytical skills, and proficiency with MS Office.