Cash Processing Coordinator I

Alliant Energy Corporation; Cedar Rapids (IA); On-site; USD 24,000 - 27,000; Full time

Job summary

Alliant Energy is hiring a Cash Processing Coordinator I for an on-site, full-time role in the Cedar Rapids area. You will process customer payments, operate cash processing equipment, and update records in the customer care and billing system, ensuring accuracy and timely transmittal of files to the bank.

Experience with cash handling, data entry, and basic IT systems is required. The role supports the company’s values of safety and community service and offers competitive pay with benefits.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years of related experience preferred.
• Strong typing (30 wpm) and basic IT skills.
• Excellent communication and accuracy in data entry.

Responsibilities

• Process and update customer records in billing systems.
• Operate cash processing equipment and handle payments.
• Ensure timely and accurate end‑to‑end processing of payments.
• Communicate cash processing issues to customers and teams.

Skills

Active Listening

Data Analysis

Customer Service

Records Management

Education

High School Diploma

Associate Degree

Job description

Bring YOUR energy to Alliant Energy! At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Join Our Team as a Cash Processing Coordinator I!

We're hiring a full-time, onsite Cash Processing Coordinator to play a vital role in our mailroom sorting, lifting, and entering essential customer information. In this hands‑on position, you'll process payments, operate specialized equipment, and ensure accurate updates to customer records—all while helping us serve our customers and strengthen our communities.

Job Summary

Cash Processing Coordinator I performs various cash processing functions to assist in processing and updating files, company information, and data entry in the customer care and billing system, spreadsheets, and other cash processing systems. This position opens and processes customer payments. This role operates all cash processing equipment. This position ensures timely completion of cash processing work within the scheduling parameters provided by the team lead customer support center. This role is responsible for the efficient and accurate end‑to‑end processing of payments in compliance with policies and procedures.

What you will do

Processes and reviews cash payments and updates customer records in customer care and billing system and related systems. Works periodic activity reports as related to cash processing functions. Develops and maintains a basic working knowledge of the core IT systems that support the cash processing activities in order to monitor the system for errors, coordinating with vendors and information technology (IT) as applicable. Verifies data input and corrects errors related to the cash processing process to ensure daily transmittal of payment files to the bank are accurate and timely. Communicates with external and internal customers on cash processing issues as directed. Maintains knowledge of customer information system for billing and collection processes to troubleshoot issues and focus on customer satisfaction. Maintains an expert knowledge of the functions, policies, practices, and procedures that affect the operation of the cash processing organization. Demonstrates ability to work effectively and accurately under pressure to meet and maintain quality and quantity production standards. Opens and routes hard copy and electronic mail and manages cash processing correspondence as needed. Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

High School Diploma Required; Associate Degree Preferred; Required Experience 2 years of related experience.

Knowledge, Skills, and Abilities

Preferred ability to type at a minimum of 30wpm. Passage of a computerized ten key pad skills test. Effective verbal, interpersonal and written communication skills. Proficiency in grammar, spelling, punctuation and proofreading. Ability to perform accurately and effectively in a timely manner, able to perform complex mathematical calculations. Effective organizational skills; ability to handle confidential matters discreetly. Working knowledge of computer system and software skills, such as Microsoft Office Suite with demonstrated ability to become proficient in additional software required to complete daily tasks. Ability to work effectively in a collaborative and inclusive work environment.

Key Skills

• Active Listening
• Business Process Improvements
• Complaints Management
• Customer Relationship Management
• Customer Service
• Data Analysis
• Issue Management
• Quality Management
• Records Management
• Continual Improvement Process

Pay Range

$17.50-$19.50/hour This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

Values & Diversity

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law. All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable. Visa sponsorship not supported.

Applicants in need of a reasonable accommodation for any part of the hiring process, please email [e-mail]. It’s an exciting time to join Alliant Energy! We focus on creating a culture of belonging. We want everyone to bring their unique perspectives and experiences and be themselves. This helps us all contribute to solving the energy challenges facing our region. It’s starts at an individual level, with every employee asking, “What makes me unique?” Leaders engage with their teams to ensure they have the tools to be successful in their careers. What you need to reach your goals may be different from what a co‑worker needs. Everyone has a fair shot at success. A culture of belonging ensures that everyone contributes their unique perspective.This environment contributes to fresh thinking, innovative solutions andPowering What’s Nextfor our customers. We strive for employee engagement and connection. We want our employees to have the opportunity to bring their whole selves to work.