Manager Customer Operations

Alliant Energy Corp Serv Inc; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Tuition reimbursement

Paid time off

Job summary

Alliant Energy Corp Serv Inc is seeking a Manager of Customer Operations to lead and manage the organization’s customer service and field operations across a geographic area. The role includes supervising supervisors, ensuring program delivery, and interfacing with community and regulatory bodies to support reliability and growth.

You will oversee planning, safety, and performance, coordinate with supply chain for material requirements, and drive continuous improvement in customer experience

Qualifications

• 5 years of experience in large electric construction, gas and electric operations, project management, or related work.
• 3 years supervisory experience or equivalent.

Responsibilities

• Lead and supervise customer service supervisors and oversee gas and electric operations in an assigned geographic area.
• Coordinate with supply chain to plan, forecast, and schedule work that supports material requirements.
• Ensure safety and regulatory compliance and respond effectively to life-threatening emergency situations.

Skills

Leadership

People management

Budgeting

Regulatory compliance

Safety awareness

Project management

Communication

Operations management

Education

Bachelor's degree in relevant field

Job description

Bring YOUR energy to Alliant Energy! At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Job Summary Manager Customer Operations manages and provides leadership and engineering resources for basic to complex construction, materials, tools, and equipment associated with new customer work, system operations, maintenance and reliability, construction necessary to support system growth, and emergency response work. This position is responsible for supervising assigned customer service supervisors. This position is also the key contact for company leadership within the community and is responsible for maintaining relationships with community officials and retail customers. What you will do Performs all leadership duties including, but not limited to, hiring and rewarding talent, fostering an inclusive and safe workplace, partnering with employees to set clear goals and expectations, providing timely and specific feedback on performance, developing improvement plans to address performance gaps, addressing conflict with care and respect, identifying opportunities for growth and development, embracing and modeling a mindset of lifelong learning, ensuring employees report to work fit for duty, adhering to our Code of Conduct, interfaces with communities and customers and models Alliant Energy’s Core Values at all times. Oversees the safe planning, coordination, compliance and management of gas and electric operations activities in an assigned geographic area, including resources and material involved with new customer projects and system improvement projects, routine maintenance, and emergency work. Identifies system reliability gaps and corrects. Demonstrates leadership in the area of safety, including observing and enforcing safety rules and operating practices, encouraging safe work behaviors, assisting in accident investigations, and promptly correcting conditions and unsafe work behaviors which may lead to accidents. Serves as the ultimate decision-maker during life-threatening emergency situations involving facilities, people, and property. Provides oversight in the use of gas inspection maintenance and management system (GIMMS). Coordinates with supply chain departments to plan, forecast, and schedule work that assists in managing logistics for material requirements. Interacts with customers and ensures all customer interactions with others are handled promptly and efficiently, including resolving customer concerns and complaints. Maintains solid working relationships with union leadership while making strategic recommendations to increase productivity, quality, and customer service levels. Understands and enforces rules set by regulatory bodies, e.g., Department Understands and enforces rules set by regulatory bodies, Department of Labor (DOT), Occupational Safety and Safety Administration (OSHA), and Department of Natural Resources (DNR). May manage the service and repair work in an assigned geographic area, agricultural, small business and residential, service, sales, and conservation activities as well as meter reading and meter operations activities. Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.

Education Requirements Bachelor's Degree Emphasis in business, engineering, or related area

Preferred Required Experience 5 years of experience in large electric construction, gas and electric operations, project management, or related work 3 years supervisory experience or equivalent. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)

Other Requirements

• Support and foster a culture of belonging while demonstrating a strong commitment to equal employment opportunity.
• Primary residence must be within a reasonable distance of designated headquarters and within 40 minutes of an operating center in the zone(s) for which employee is responsible.
• Must possess a valid driver’s license.
• Understands and enforces rules set by regulatory bodies, e.g., Department of Labor (DOL), Occupational Safety and Safety Administration (OSHA), and Department of Natural Resources (DNR).
• This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).

Knowledge, Skills, and Abilities

• Demonstrated effective leadership skills.
• Working knowledge of electric, gas or steam operating practices, construction standards, work methods, equipment, maintenance practices, regulatory compliance and materials preferred.
• Demonstrated experience working with labor union management preferred.
• Knowledge of safety rules and applicable electric codes and DOT regulations preferred.
• Demonstrated ability to read and understand utility maps, plan and profiles, and drawings preferred.
• Demonstrated financial skills such as budgeting and basic accounting.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated understanding of information technology applications.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
• Ability to work effectively in a collaborative and inclusive work environment.

Key Skills

• Business Process Improvements
• Customer Experience Management
• Energy Distribution Systems Management
• Operations Management
• Financial Management
• Health, Safety, and Environmental Management
• Outage Management
• Project and Program Management
• Regulatory Compliance
• Resource Optimization
• Stakeholder Management
• Leadership

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs.

Information on these benefit programs is available on our Careers site.

Pay Range: $120,000-$140,000 This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Visa sponsorship not supported.

It’s an exciting time to join Alliant Energy! We focus on creating a culture of belonging. We want everyone to bring their unique perspectives and experiences and be themselves. This helps us all contribute to solving the energy challenges facing our region. Itstarts at an individual level, with every employee asking, “What makes me unique?” Leaders engage with their teams to ensure they have the tools to be successful in their careers. What you need to reach your goals may be different from what a co‑worker needs. Everyone has a fair shot at success. A culture of belonging ensures that everyone contributes their unique perspective.This environment contributes to fresh thinking, innovative solutions andPowering What’s Nextfor our customers. We strive for employee engagement and connection. We want our employees have the opportunity to bring their whole selves to work.