Cash Posting & Refunds Analyst

Cincinnati Children's; Cincinnati (OH); On-site; USD 2,409,000 - 2,892,000; Full time

Job summary

Cincinnati Children’s in Cincinnati, OH is seeking a Cash Posting Specialist to ensure accurate processing of patient payments, refunds, and adjustments, balancing postings, and researching discrepancies. The role supports Finance, Revenue Cycle, and Patient Financial Services to maintain clean accounts and timely financial processing.

Requires a high school diploma or equivalent with no directly related experience required.

Qualifications

• High school diploma or equivalent.
• No directly related experience.

Responsibilities

• Process Refunds: Review credit work queues and account activity to determine whether funds should be returned to an insurance company, patient, family, or other payer.
• Post and Balance Payments: Process, post, and balance electronic and manual payments and adjustments to patient accounts.
• Research Account Activity: Investigate unapplied payments, credit balances, payment exceptions, and account discrepancies.
• Reconcile Financial Information: Compare payments, adjustments, account balances, and supporting documentation to identify and resolve differences.
• Maintain Accurate Records: Enter and update payment, payer, refund, and account information within departmental systems.
• Respond to Inquiries: Research and respond to questions from patients, families, insurance companies, payers, and internal departments.
• Support Quality and Reporting: Complete quality checks and provide reports related to payment posting, balancing, refunds, and account activity.
• Maintain Compliance: Complete cash posting and refund activities in accordance with hospital policies and applicable financial controls.
• Collaborate Across Departments: Work with Finance, Revenue Cycle, Cash Applications, Patient Financial Services, Access Services, and others to resolve issues.
• Manage Priorities and Deadlines: Organize work across payment and credit queues and meet daily and month-end deadlines.

Education

High school diploma or equivalent

Job description

Cincinnati Children’s in Cincinnati, OH is seeking a Cash Posting Specialist to ensure accurate processing of patient payments, refunds, and adjustments, balancing postings, and researching discrepancies. The role supports Finance, Revenue Cycle, and Patient Financial Services to maintain clean accounts and timely financial processing.

Requires a high school diploma or equivalent with no directly related experience required.