Cash/Player Services Representative

The Rose Gaming Resort; Dumfries (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

The Rose Gaming Resort in Dumfries, VA is seeking a Cash/Player Services Representative to redeem tickets, process sports wagers, and handle cash transactions while ensuring guests have a positive gaming experience.

Responsibilities include cash handling, issuing player cards, processing W2Gs/CTRs/MTLs, and assisting with tournaments and promotions as needed.

Qualifications

• High School Diploma or equivalent required.
• 6 months cashiering or banking experience preferred.
• Able to obtain Virginia Racing License.

Responsibilities

• Cash customers out, give correct change, and answer questions courteously.
• Place sports wagers and redeem sports wagering vouchers for cash.
• Count and record funds, and perform exchanges during the shift.
• Keep cash drawer balanced and make exchanges with vault as needed.
• Verify and document ID information for transactions.
• Complete CTRs, W2Gs, and MTLs.
• Maintain positive guest relations and assist with main banker duties when needed.
• Issue and track player cards; redeem points for cash or prizes.
• Assist with gaming tournaments, registrations, and events.
• Ensure guest and team member safety and security; assist promotions setup.

Skills

Cash handling

Customer service

Verify IDs

Sports wagering

Check cashing

CTR/W2G/MTLs

Education

High School Diploma or equivalent

Job description

Title: Cash/Player Services Representative

Location: Dumfries, VA, US, 22026

Property: The Rose Gaming Resort

Pay Range: Hourly Rate: $16.50

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

Job Summary

The Cage/Player Services Cashier is responsible for the redemption of Gaming tickets/TITOs, Sports wagering vouchers, performing Check Cashing/Cash Advance transactions, and placing Sports wagers for guests while assuring that guest have a favorable gaming experience

Essential Duties And Responsibilities

• Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.
• Responsible for placing Sports wagers as well as redeeming Sports wagering vouchers for cash.
• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Ensuring that guests have a favorable gaming experience.
• Keeping cash drawer balanced and impressed. Making exchanges with vault, as necessary.
• Verifying and documenting personal identification information for check and cash advance transactions.
• Completing CTRs, W2Gs, and MTLs.
• Responsible for customer relations.
• Fill in as a Main Banker when necessary.
• Tracking and issuing player cards for new and existing accounts.
• Redeem points from accounts for patrons for cash or prizes.
• Assisting with weekly and large-scale Gaming Tournaments, including registration. Greeting busses requiring the explanation of the casino, the handing out of coupon books and issuing Oak Grove Players Cards, handling special coupons, and any other business.
• Ensure the safety and security of guests and Team Members.
• Assist when needed with Promotions & Special Events setup/teardown, executions and announcing.
• Other duties as assigned.

Required Skills And Abilities

STANDARDS OF PERFORMANCE

• Available to work when needed, including weekends, holidays, and nights.

Education And Experience

• High School Diploma or equivalent required.
• 6 months cashiering or banking experience preferred.
• Able to obtain and maintain a valid Virginia Racing License.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Washington DC