Cash Operations Associate

Chubb European Group Ltd.; Philadelphia (Philadelphia County); On-site; USD 60,000 - 76,000; Full time

Job summary

Chubb Ltd. is seeking a detail-oriented Cash Operations Associate to support daily cash operations within the Billing and Collections Shared Services organization. You will process cash-related transactions, research and resolve unidentified cash, manage disbursements, and support billing escalations.

The role requires strong attention to detail, accuracy, and timeliness, with the ability to navigate multiple financial systems and collaborate with internal teams and offshore partners.

Responsibilities

• Process cash disbursements, refunds, bank reversals, and other cash-related transactions accurately and within established timelines.
• Research and resolve unidentified cash, unapplied payments, and other outstanding cash items.
• Investigate billing and collections escalations and coordinate with appropriate teams to facilitate timely resolution.
• Review payment details, account information, and supporting documentation to determine appropriate processing and disposition.
• Monitor outstanding items, follow established procedures, and escalate complex or unresolved issues as needed.
• Maintain accurate transaction records and supporting documentation in accordance with controls and procedures.
• Collaborate with internal partners, billing and collections teams, and offshore resources to support daily operations.
• Utilize multiple financial and policy administration systems to research, process, and resolve cash-related transactions.
• Prepare and maintain daily reports to track processing volumes, outstanding items, and work completion.
• Identify recurring issues and communicate opportunities to improve processing efficiency, accuracy, and service delivery.
• Adhere to established quality standards, SLAs, and internal control requirements.

Job description

Position Overview:

We are seeking a detail-oriented and motivated Cash Operations Associate to support daily cash operations within the Billing and Collections Shared Services organization. This role is responsible for processing cash-related transactions, researching and resolving unidentified cash, managing disbursements, bank reversals, and supporting billing and collections escalations. The position requires strong attention to detail, a commitment to accuracy and timeliness, and the ability to navigate multiple financial systems and collaborate effectively with internal teams and offshore partners.

Key Responsibilities:

• Process cash disbursements, refunds, bank reversals, and other cash-related transactions accurately and within established timelines.


• Research and resolve unidentified cash, unapplied payments, and other outstanding cash items.


• Investigate billing and collections escalations and coordinate with appropriate teams to facilitate timely resolution.


• Review payment details, account information, and supporting documentation to determine appropriate processing and disposition.


• Monitor outstanding items, follow established procedures, and escape complex or unresolved issues as needed.


• Maintain accurate transaction records and supporting documentation in accordance with operational controls and procedures.


• Collaborate with internal business partners, billing and collections teams, and offshore resources to support efficient daily operations.


• Utilize multiple financial and policy administration systems to research, process, and resolve cash-related transactions.


• Prepare and maintain daily reports to track processing volumes, outstanding items, and work completion.


• Identify recurring issues and communicate opportunities to improve processing efficiency, accuracy, and service delivery.


• Adhere to established quality standards, service-level agreements, and internal control requirements.