Cash Operations Analyst

CrossCountry Mortgage; Fort Mill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Short-term disability

Employee Assistance Program (EAP)

Wellness program

Job summary

CrossCountry Mortgage is hiring a Cash Operations Analyst to support the Cash and Investor Reporting team for RoundPoint Mortgage Servicing LLC. The role focuses on transaction processing, exception analysis, and process improvement to ensure accurate account records and regulatory compliance.

The ideal candidate has accounting or financial services experience, strong Excel skills, and a track record of analytical problem solving, collaboration with vendors and internal teams, and delivering

Qualifications

• BA/BS or 3-5 years' experience in accounting or financial services field
• Advanced MS Excel proficiency
• Intermediate MS Office proficiency
• Ability to quickly learn new systems and processes
• Proven data, research and problem-solving skills with clear insights
• Excellent prioritization, time management and attention to detail
• Strong communication and customer service skills
• Ability to adapt to change and navigate the company structure
• Interest in operational, analytical and governance activities

Responsibilities

• Resolve account level and portfolio level issues while maintaining SLAs
• Ensure systems support loan-servicing operations per client needs
• Leverage available technologies to process transactions accurately
• Analyze transactional data to identify variances from expected results
• Perform process-level analysis to support improvements and controls
• Monitor daily transactions (~5000+) affecting borrowers and investors
• Isolate, model, and reproduce complex issues for resolution
• Collaborate with vendors and business units to align processes
• Serve as point of contact for deliverables and inquiries from investors and clients
• Provide qualitative insights on trends, exceptions, and deficiencies
• Assist with special projects to meet department goals
• Maintain and enhance RPMS compliance through training and development

Skills

Advanced MS Excel

MS Office (Intermediate)

Analytical skills

Problem-solving

Data interpretation

Communication skills

Time management

Team collaboration

Adaptability

Education

BA/BS or 3-5 years' experience in accounting or financial services

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Cash Operations Analyst will support RoundPoint Mortgage Servicing LLC. The Cash Operations Analyst assists the Cash and Investor Reporting department by performing tasks ranging from transaction processing, exception analysis to ensure account record accuracy, process improvement deliverables, account and process level root cause analysis, and vendor payment channel and process oversight to ensure adherence to regulatory guidelines. The Cash Operations Analyst will work closely with other teams across the organization to ensure compatibility of business processes. Finally, as part of the team, you will be looked towards to establish team culture, tools, processes, and to continuously build a better operating platform.

Job Responsibilities:

• Resolve account level and portfolio level issues and ensure exception volume and aging is maintained within SLAs, guidelines, and risk tolerances
• Ensure systems are optimally configured to support loan-servicing operations based on the needs of our clients, business partners and investors
• Leverage technologies available to process transactions accurately and efficiently
• Analyze transactional data to identify situations where actual results differ from expected results
• Conduct account and process level analysis utilizing knowledge of mortgage servicing processes to assist in process improvement initiatives
• Monitor automated business processes involving an average of 5000+ transactions daily that has impact on borrower credit, portfolio metrics, and regulatory requirements
• Isolate, model, and replicate complex issues using tools available to understand, present and resolve issues.
• Collaborate and interact with vendors and other business units to integrate internal and external processes
• Build strong relationships with investors, clients, and other internal customers by serving as a point of contact for deliverables, questions and issues
• Support management by providing qualitative insights to trends and exceptions, and process deficiencies, and assisting with the execution of enhancements and/or new controls
• Assist with special projects required to meet the department goals, objectives and any other duties as assigned to meet department goals and objectives
• Maintain professional and technical knowledge by attending educational workshops or classes; as well as completing internal training and development to meet all RPMS compliance requirements

Qualifications and Skills:

• BA/BS or 3-5 years' experience in accounting or financial services related field.
• Advanced MS Excel proficiency
• Intermediate MS Office proficiency
• The ability to quickly learn new systems and business processes
• Proven data, research, and problem-solving skills, with the ability to synthesize information and communicate insights effectively
• Excellent prioritization and time management skills.
• Excellent organizational skills, with a high attention to detail and the ability to keep track of both the high-level progress and the small details
• Excellent communication and customer service skills.
• Ability to manage change and navigate company structure
• Desire to perform operational, analytical and governance related activities
• Motivation to draw in additional work with limited direction
• Capability to comprehend servicing regulations, investor guidelines, and other applicable agreements
• A team-oriented mindset, thriving in an environment that's collaborative, challenges the status quo and celebrates change
• Ability to manage change and navigate company structure

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a ca