Cash Office & Guest Service Specialist

Lowes Foods; North Carolina; On-site; USD 21,000 - 32,000; Full time

Job summary

Lowes Foods is seeking a cashier/guest service supervisor to oversee fast and pleasant checkout experiences by consistently applying Guest Service Standards. You will supervise front-end tasks, manage cash-related activities, and ensure accurate daily cash counts while supporting guest orders and front-end staffing.

The role emphasizes strong communication, teamwork, and the ability to train and develop front-end staff, with responsibilities spanning sales, cash handling, security, and

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Sales, Cash and Invoice Accounting.
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Cash Related Activities.
• Prepare bank deposits according to policy.
• Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.).
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Cash Office Security.
• Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front end and cash office.
• Cashier/Guest Service Clerk Performance Reports.
• Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Maintain daily front-end schedule to ensure proper guest service level throughout the day.
• Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
• Perform all other duties as assigned by management.

Skills

Front end operations

Supervisory skills

Guest service

Mathematical ability

Computer literacy

Multi-tasking

Communication skills

Stamina

Legal age 18+

Stand for long periods

Teamwork

Tools

POS system

Inventory software

Job description

Lowes Foods is seeking a cashier/guest service supervisor to oversee fast and pleasant checkout experiences by consistently applying Guest Service Standards. You will supervise front-end tasks, manage cash-related activities, and ensure accurate daily cash counts while supporting guest orders and front-end staffing.

The role emphasizes strong communication, teamwork, and the ability to train and develop front-end staff, with responsibilities spanning sales, cash handling, security, and