Cash Management Specialist: Onboard & Optimize Solutions

Socket.dev; Norwich (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Dime Bank is seeking a Cash Management Specialist in the United States. The role focuses on coordinating and delivering cash management services, including ACH origination, remote deposit, lockbox, and account analysis, while serving as a key liaison between customers and bank teams.

The ideal candidate will bring 5-7 years of banking experience, strong communication skills, and a disciplined approach to problem-solving.

Qualifications

• Familiarity with cash management and electronic banking products and services including deposit regulations.
• 5-7 years banking experience in retail, business banking or operations system support.
• Must have the ability to multi-task, work in a fast-paced environment & meet deadlines.
• Must have excellent communication, organizational and interpersonal skills.
• Must be a self-starter with strong problem-solving skills and a team player.
• Practical experience with Microsoft Office/Network environment, Internet Explorer, Google Chrome, internet cookies and a strong knowledge and experience with Excel spreadsheets required.

Responsibilities

• Provide excellent customer service, troubleshoot issues and help internal and external customers in support of our cash management services.
• Serve as subject matter expert and liaison for Dime Bank’s Cash Management products and services by managing and supporting the timely set up, implementation and initial training of new cash management customers.
• Maintains strong consultative relationship with cash management customer base.
• Provide support for the Cash Management Relationship Manager with onboarding new cash management customers on the various systems. Review of executed signed agreements, credit underwriting standards and credit file limits, analysis/fee set up.
• Provide support for the cash management customers regarding ACH origination files, transaction exceptions or transmission errors, change of electronic services, account analysis charges, Remote Deposit Capture, Lockbox, Sweeps, Wires, Intrafi, Positive Pay and system functionality.
• Review daily exception items including Lockbox, Positive Pay, ACH Origination. Also provide customer communication regarding decisioned items.

Skills

Cash management knowledge

Banking experience 5-7 years

Multi-tasking

Communication skills

Excel proficiency

Regulatory knowledge

Problem-solving

Tools

Microsoft Office

Job description

Dime Bank is seeking a Cash Management Specialist in the United States. The role focuses on coordinating and delivering cash management services, including ACH origination, remote deposit, lockbox, and account analysis, while serving as a key liaison between customers and bank teams.

The ideal candidate will bring 5-7 years of banking experience, strong communication skills, and a disciplined approach to problem-solving.