Cash Management Specialist II

Needham Bank; Needham (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking bank as a Cash Management Specialist II, where you will play a crucial role in managing client relationships and ensuring compliance with cash management regulations. In this dynamic position, you'll provide exceptional customer service, assist with technical support, and handle various cash management functions. This role offers a unique opportunity to contribute to a team dedicated to excellence and innovation in banking. If you're a motivated individual with a passion for customer service and banking, this position could be your next career step.

Benefits

Medical Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Holidays

Bonuses

Qualifications

• 3+ years of banking experience preferred.
• Strong ethical standards and excellent customer service skills.

Responsibilities

• Serve as primary contact for treasury management clients.
• Perform daily functions of Remote Deposit Capture and ACH Origination.
• Assist in cash management and third-party processes.

Skills

Customer Service

Problem-Solving

Technical Skills

Multi-tasking

Adaptability

Education

High School Diploma or Equivalent

Tools

Marquis System CRM

Job description

Cash Management Specialist II

Job Tracking ID : 512272-896115

Job Location :

Job Level : Mid Career

Level of Education : High School/GED

Job Type : Full-Time/Regular

Date Updated : 04/14/2025

Years of Experience : 2 - 5 Years

Starting Date : Invalid Date

Salary : $0

Job Description

Under the direction of the Cash Management Team Leader, performs all required functions in accordance with regulatory compliance guidelines with Cash Management and special focus on Cash Management.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as a primary point of contact for treasury management clients, assisting with inquiries, technical support, and problem resolution.
• Performs daily designated functions of Remote Deposit Capture (RDC), Positive Pay, Lockbox, Internal Sweeps, Business Online Banking, Business Online Wires and ACH Origination such as:
• Manage multiple work assignments, set priorities, and meet deadlines for daily work, reports, and onboarding services.
• Customer onboardings and training for RDC, Positive Pay, Wires, ACH Origination, Sweeps, Draws, client visits if needed.
• Yearly audits for all services and assist with updating procedures, policies, FDICIA guidelines, and risk assessments.
• Perform check imaging review, reconcile general ledger entries, accept/send ACH batch files, balance files, and correct exceptions.
• Process daily business online wire requests by deadline.
• Assist the Cash Management Client Service Team Leader with updates to rules and regulations.
• Maintain high knowledge of the Bank's cash management products and manage risks associated.
• Support Cash Management sales functions and ongoing relationship management activities.
• Assist in all areas of cash management and third-party processes such as ACH setups, password resets, transfers, support, and RSA token activation.
• Assist the Team Leader on special projects, including product implementation and procedure improvements.
• Provide primary customer service to resolve workflow, payment, or operational questions via various channels.
• Monitor and process service requests, ensuring timely resolution and compliance.
• Work with customers and third-party providers to troubleshoot technical issues.
• Perform reporting on financial performance and product activity.
• Research and track customer requests and issues using the Marquis System CRM.
• Provide backup support for Electronic Banking and Deposit Operations.
• Perform additional duties as needed or assigned.

Experience and Skills

JOB REQUIREMENTS

• Highly motivated with experience managing multiple tasks.
• Strong ethical standards and behavior.
• Excellent customer service and problem-solving skills.
• Professional demeanor at all times.
• Active team player.
• Ability to adapt and manage change.
• Fluent in written and verbal English.
• Strong computer and technical skills.
• Willingness to travel to customer locations.
• Reliable transportation and flexibility for re-assignments.
• Ability to uphold Needham Bank's Core Values.

EDUCATION & EXPERIENCE

• Minimum three years of banking experience preferred.
• High school diploma or equivalent required.
• Knowledge of banking and NACHA Operating Rules preferred.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Standard office environment.

Needham Bank offers a competitive salary and comprehensive benefits, including medical, dental, 401(k), PTO, holidays, bonuses, and more. We are committed to diversity and equal opportunity employment. If you are excited about this role but your experience doesn't match every qualification, we encourage you to apply.