Cash Management Representative

LCMC Health; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

LCMC Health in New Orleans, LA is seeking a Cash Management Representative to post and reconcile daily payments, retrieve payer remits, and ensure accurate posting of patient payments and adjustments.

The role emphasizes analytical skills, attention to detail, and strong customer service while maintaining HIPAA compliance and processing deadlines.

Qualifications

• High school diploma or GED with healthcare billing experience or related field.
• Strong clerical or banking experience considered.
• Ability to pass basic computer skills test and system training.

Responsibilities

• Post and reconcile daily cash payments, electronic and manual.
• Retrieve payer remits from various websites for posting.
• Analyze paper EOBs to ensure accurate posting of payments and adjustments.
• Investigate unidentified payments to apply to correct accounts.
• Run balancing reports and ensure accurate posting.
• Scan cash posting documents into the electronic system.
• Suggest process improvements and report balancing issues to supervisor.
• Maintain deadlines and provide professional customer service.
• Adhere to HIPAA and healthcare privacy guidelines.

Skills

Cash posting

Reconciliation

Remits retrieval

EOB analysis

HIPAA compliance

Customer service

Time management

Attention to detail

Problem solving

Communications

Independent work

Education

High school diploma or GED

Tools

Excel

Payment posting systems

Job description

Your job is more than a job

This role is expected to accurately post payments and adjustments among other duties. The Cash Management Representative supports the overall financial health of the organization by ensuring payments are applied to outstanding balances in a timely manner and by identifying variances for further follow-up.

Your Everyday

• Performs daily cash posting and reconciliation of electronic and manual payments.
• Responsible for retrieving payer remits from various websites for posting.
• Knowledge and understanding of electronic system posting logic.
• Assist with evaluating payment posting opportunities for 835 and EFT / ERA processing
• Analyze paper EOB to ensure accurate posting of payments and adjustments.
• Investigates the source of unidentified payments to ensure payments are applied to appropriate accounts.
• Run and analyze balancing report to ensure accurate posting.
• Scan all cash posting documents that are required into the electronic document system.
• Provide suggestions related to process improvement as appropriate.
• Clearly identify and report balancing issues to the department supervisor.
• Understand the time constraints and deadlines associated with payment research and application and ensure that all daily goals are met.
• Executes excellent customer service and professionalism when interacting with staff
• Acts in accordance with LCMC’s mission and values, while serving as a role model for ethical behavior
• Adheres to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines

The Must-Haves

Minimum:

MINIMUM QUALIFICATIONS

High school diploma or GED with 2 years of experience in a healthcare environment, particularly in healthcare billing, collections, payment processing, or denial management OR

Strong clerical or banking experience considered.

SKILLS AND ABILITIES

• Must be able to pass basic computer skills test and system level training.
• Demonstrates knowledge of:
  Transaction posting and daily reconciliation processes
  Must be able to analyze trends that are seen from different payors and make recommendation
• Must be able to operate with relative independence in a fast-paced environment
• Ability to exercise good organizational and time management skills.
• Attention to detail and transaction accuracy is required. Demonstrated problem-solving and inductive reasoning skills, which manifest themselves in creative solutions for operational inefficiencies
• Highly developed communication skills, successfully demonstrated in effectively working with a wide variety of people in both individual and team settings
• Analytical skills necessary to perform calculations, analyze remit codes, transfer account reconciliation, and other mathematical functions. Ability to handle multiple tasks simultaneously.
• Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change
• Demonstrates excellent leadership, conflict-resolution, and customer service skills
• Exceptional writing and communication skills
• Strong comfort level with computer systems

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.