Patient Access Associate - Westbank Pediatrics

LCMC Health; Marrero (LA); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Deliver healthcare with heart

Lagniappe in everything you do

Equal opportunity employer

Job summary

LCMC Health in Louisiana seeks a Patient Access Associate to greet patients, verify demographics, and initiate scheduling or check-in. You will handle in-person, phone, and web registrations while protecting patient confidentiality and supporting multiple departments.

You will contribute to patient satisfaction by representing LCMC Health professionally and ensuring accurate admissions workflows, working with clinicians and staff in a fast-paced environment.

Qualifications

• Required: High School Diploma/GED or equivalent OR 2 years of work experience.
• Excellent customer service, interpersonal, and conflict resolution skills.
• Excellent oral and written communication skills; ability to collaborate across departments.

Responsibilities

• Greet patients and guests in a courteous manner and initiate scheduling or check-in.
• Obtain and verify accurate identification and demographics for the medical record.
• Handle in-person, phone, and web registrations while maintaining confidentiality.
• Represent the health system professionally to improve patient satisfaction and support multiple functions.

Skills

Customer service

Interpersonal skills

Communication

Data entry

Attention to detail

Computer proficiency

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Your job is more than a job

Why a Great Place to Work

You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.

Essential Functions:

The Patient Access Associate greet patients and guests in a courteous manner while initiating the scheduling or check-in process. They will obtain and verify accurate identification and demographical data for the patient’s permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information. The Patient Access Associate is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process. They will improve patient satisfaction through consistently representing LCMC Health professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Associate interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. They will demonstrate actions consistent with LCMC Health’s “Expectations” as duties are performed on a daily basis.

EDUCATION/EXPERIENCE QUALIFICATIONS

• Required: High School Diploma/GED or equivalent OR 2 years of work experience.

SKILLS & ABILITIES:

Minimum Required:

• Excellent customer service, interpersonal, and conflict resolution skills.
• Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people
• Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner
• Excellent decision-making skills; sound judgment in handling/escalating difficult situations
• Good analytical skills with a strong attention to detail
• Proficiency in computers

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.