Cash Flow & Collections Analyst (AR) - Flexible PTO

Staples; Framingham (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Discounts

401(k) match

Wellness programs

Job summary

Staples in Framingham, MA is seeking an Accounts Receivable Analyst to manage a specialized AR portfolio and partner with internal teams to resolve issues and improve cash flow.

You will collect past-due payments, research discrepancies, and implement process improvements while delivering excellent customer service. Proficiency in Excel and ERP systems is required, with a Bachelor's degree and 1+ years of related experience preferred.

Qualifications

• 1+ years of related experience in accounts receivable, accounting, finance operations, or a similar support role.
• Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and filters.
• Experience using or learning ERP or accounting software such as Oracle, SAP, or NetSuite.

Responsibilities

• Collect cash for open accounts receivable and follow up consistently with customers until payment resolution is achieved.
• Research accounts receivable issues, reconcile payment remittances, and resolve billing discrepancies promptly.
• Minimize bad-debt write-offs and maximize cash receipts while balancing the needs of internal and external customers.
• Complete cash-on-account activity, escalations, credit reviews, and related tasks within established service-level expectations.
• Learn customer ordering platforms and understand how billing integrates into each platform.
• Identify, recommend, and implement process improvements, including opportunities to streamline or automate repetitive work.
• Create standard operating procedures for high-effort accounts and independently perform root-cause analysis on customer issues.
• Plan and prioritize work to meet service-level agreements, goals, and objectives.
• Communicate professionally with customers regarding past-due invoices and lead conference calls to resolve issues.
• Provide ad hoc reports and statements to internal and external customers.
• Negotiate payment plans or settlements for significantly past-due balances within established guidelines.
• Summarize and present account-reconciliation findings to customers and internal partners, including Sales, Customer Setup, Contract Gateway, and leadership teams.
• Communicate directly with customer Accounts Payable supervisors, managers, and directors.

Skills

Detail-oriented

Analytical thinker

Customer service

Communication

Adaptable

Education

Bachelor's degree in Business/Finance

Tools

Excel

Oracle

SAP

NetSuite

Job description

Staples in Framingham, MA is seeking an Accounts Receivable Analyst to manage a specialized AR portfolio and partner with internal teams to resolve issues and improve cash flow.

You will collect past-due payments, research discrepancies, and implement process improvements while delivering excellent customer service. Proficiency in Excel and ERP systems is required, with a Bachelor's degree and 1+ years of related experience preferred.