Cash Flow Champion: AR & Collections Specialist

PBS Facility Service; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

PBS Facility Services is seeking an Accounts Receivable & Collections Specialist in Brooklyn, NY. The role focuses on keeping customer accounts current and collecting outstanding balances promptly and professionally.

Reporting to the Controller, you will collaborate with Accounting, Billing and Operations to resolve issues and improve cash flow. Ideal candidates are persistent, organized, and customer-focused.

Qualifications

• Minimum of 2 years of experience in Accounts Receivable, Collections, Billing, Customer Service, or a high-volume call center environment.
• Strong verbal and written communication skills and ability to interact with customers at all levels.
• Experience negotiating payment arrangements while maintaining positive business relationships.
• Working knowledge of accounts receivable processes and basic accounting principles.
• Strong organizational skills with ability to manage multiple accounts and priorities.
• Attention to detail and accuracy in documentation and recordkeeping.

Responsibilities

• Manage an assigned portfolio of customer accounts to ensure timely collection of outstanding invoices.
• Contact customers by phone and email regarding past-due balances while maintaining positive client relationships.
• Negotiate payment arrangements within established company guidelines and monitor compliance with agreed-upon payment schedules.
• Follow up consistently on outstanding invoices, payment commitments, and aging accounts until resolution.
• Document all collection activities, customer communications, payment arrangements, and account notes.
• Work with Billing and Accounting teams to resolve invoice discrepancies and payment application issues.
• Research and reconcile account balances to keep customer records accurate.
• Escalate delinquent accounts and communicate recommendations to management.
• Maintain compliance with company policies and applicable collection regulations.
• Assist with month-end accounts receivable reporting and aging analysis.
• Identify opportunities to streamline collection processes and improve cash flow.
• Provide exceptional customer service while enforcing payment terms.

Skills

Accounts Receivable

Collections

Billing

Customer Service

Excel

QuickBooks

Tools

ERP software

Microsoft Office

Accounting software

Job description

PBS Facility Services is seeking an Accounts Receivable & Collections Specialist in Brooklyn, NY. The role focuses on keeping customer accounts current and collecting outstanding balances promptly and professionally.

Reporting to the Controller, you will collaborate with Accounting, Billing and Operations to resolve issues and improve cash flow. Ideal candidates are persistent, organized, and customer-focused.