Cash & Collections Analyst

Associa; Richardson (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Associa is seeking a Cash Applications & Collections Analyst to join the Corporate Accounting team. Own a portfolio, drive timely collections, and partner across the business to shape how we approach AR in a fast-paced environment.

You will resolve billing issues, support month-end close, and help improve processes and automation while building strong relationships with internal teams and customers.

Qualifications

• Education: High school diploma or equivalent required; Associate’s degree in Accounting, Finance, or related field preferred.
• Experience: 2+ years in collections, accounts receivable, or related role (high-volume environment a plus).
• Technical Skills: Knowledgeable in proper accounting principles (US GAAP). Proficiency with Microsoft Office (Excel, Outlook, Word), Outlook, alpha-numeric data entry; experience with Microsoft Dynamics 365 (D365) and VicAI strongly preferred.

Responsibilities

• Own and manage a portfolio of customer entity accounts, driving timely collection of outstanding balances.
• Proactively follow up on past due invoices through consistent outreach via phone and email.
• Investigate and resolve billing discrepancies, short payments, and unapplied cash with a problem-solving mindset.
• Partner with branch teams, operations, and customer service to remove collection barriers and drive resolution.
• Maintain accurate and detailed collection notes, ensuring clear visibility into account status and next steps.
• Identify trends, aging risks, and problem accounts, escalating with recommended actions when needed.
• Support month-end close activities, including AR aging review and account reconciliations.
• Take initiative in improving processes, enhancing workflows, and contributing to automation efforts.
• Build strong, trusted relationships with internal and external partners while delivering a high level of service.

Skills

Strong communicator

Detail-oriented

Analytical

Education

High school diploma or equivalent

Associate’s degree in Accounting/Finance or related field

Tools

Microsoft Dynamics 365 (D365)

VicAI

Microsoft Office

Job description

Are you energized by solving problems, navigating tough conversations, and driving real impact on cash flow? We’re looking for a motivated Cash Applications & Collections Analyst to join our Corporate Accounting team.

This isn’t your typical collections role it’s an opportunity to take ownership of a portfolio, partner across the business, and help shape how we approach collections in a fast-paced, evolving environment. If you thrive on accountability, enjoy digging into issues, and take pride in turning challenges into results, this role is for you.

You’ll play a critical role in improving cash flow, resolving account issues, and strengthening relationships with both internal teams and customers all while helping drive continuous improvement across the AR function.

WHAT YOU WILL DO – ESSENTIAL RESPONSIBILITIES:

• Own and manage a portfolio of customer entity accounts, driving timely collection of outstanding balances.
• Proactively follow up on past due invoices through consistent outreach via phone and email.
• Investigate and resolve billing discrepancies, short payments, and unapplied cash with a problem-solving mindset.
• Partner with branch teams, operations, and customer service to remove collection barriers and drive resolution.
• Maintain accurate and detailed collection notes, ensuring clear visibility into account status and next steps.
• Identify trends, aging risks, and problem accounts, escalating with recommended actions when needed.
• Support month-end close activities, including AR aging review and account reconciliations.
• Take initiative in improving processes, enhancing workflows, and contributing to automation efforts.
• Build strong, trusted relationships with internal and external partners while delivering a high level of service.

Requirements

WHAT YOU BRING:

• Education: High school diploma or equivalent required; Associate’s degree in Accounting, Finance, or related field preferred.
• Experience: 2+ years in collections, accounts receivable, or related role (high-volume environment a plus).
• Technical Skills: Knowledgeable in proper accounting principles (US GAAP). Proficiency with Microsoft Office (Excel, Outlook, Word), Outlook, alpha-numeric data entry; experience with Microsoft Dynamics 365 (D365) and VicAI strongly preferred.

WHAT MAKES YOU STAND OUT:

• You’re not just collecting — you’re identifying root causes, solving problems, and improving processes.
• You’re comfortable having direct conversations and know how to balance persistence with professionalism.
• You thrive in fast-paced environments and can manage competing priorities with confidence.
• You’re detail-oriented, analytical, and proactive in driving results.
• You’re a strong communicator who can collaborate across teams and influence positive outcomes.

WHY JOIN ASSOCIA:

This role is ideal for someone ready to step in, take ownership, and make a measurable impact. You’ll be part of a team that values accountability, continuous improvement, and collaboration where your contributions directly influence cash flow, operational success, and the overall health of the business.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.