Cash & Collection Analyst

Apex Systems; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Health Savings Account (HSA)

Employee Stock Purchase Program (ESPP)

Job summary

Everforth Apex Systems is seeking a Cash & Collection Analyst in Oakland. This onsite role supports Patient Financial Services, focusing on cost containment and recovery within the revenue cycle. Responsibilities include payment posting, reconciliation, payer follow-up, and resolving account issues.

The candidate should have 3–5 years in hospital revenue cycle, be proficient in Excel/Outlook, and be a super user of Epic Resolute. Experience with UB-04 and CMS-1500 forms is required.

Qualifications

• Must have 3–5 years in hospital or physician revenue cycle environments.
• Experience with HB/hospital billing, collections, cash posting, and refunds.
• Experience with Medical Billing or Claims Processing is relevant.
• Proficient with Excel, Word, and Outlook; Epic Resolute super user.
• Familiar with UB-04 and CMS-1500 forms; payer and billing knowledge.

Responsibilities

• Post patient payments, perform cash application and reconciliation.
• Conduct payer follow-up, collections, and credit balance resolution.
• Review contracts, claims, billing, and EOBs to resolve discrepancies.
• Investigate charges, payments, adjustments, and account history.
• Analyze trends, identify root causes, and communicate findings to leadership.
• Manage multiple work queues to meet productivity targets.
• Use independent judgment within established policies.

Skills

Accounts Receivable processes

Clinical billing & payer regulations

Medicare & Medi-Cal rules

EOB & RA interpretation

Payer contracts interpretation

Analytical & reconciliation skills

Written & verbal communication

Education

High school diploma or GED

Higher education preferred

Tools

Epic Resolute (PB/HB)

UB-04 forms

CMS-1500 forms

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job#: 3046606

Job Description:

Cash & Collection Analyst

Location: Oakland, California (Onsite)

Role Overview

This position provides operational support for Patient Financial Services, handling cost containment and recovery for the revenue cycle department. Responsibilities include payment posting, reconciliation, payer follow-up, collections, credit balance review, and resolving patient account issues. The role involves reviewing contract terms against claims and billing to identify payment discrepancies. The position requires independent work within established policies and may support both Facility/Hospital Billing (HB) and Professional/Physician Billing (PB) workflows.

Key Responsibilities

• Perform patient payment posting, reconciliation, and cash application.
• Conduct payer follow-up, collections, and credit balance resolution.
• Review contract terms, claims, billing, and Explanation of Benefits (EOBs) to identify and resolve payment discrepancies.
• Investigate patient charges, payments, adjustments, and account history.
• Analyze and identify trends, root cause opportunities, and process improvements, communicating findings to leadership.
• Manage multiple work queues effectively to meet productivity and turnaround expectations.
• Use independent judgment and initiative within established policies and procedures.

Required Qualifications

Education

A high school diploma or GED is required. Some higher education is preferred.

Experience

A minimum of 3-5 years of experience in a hospital or physician revenue cycle environment is required. This experience should include facility (HB) or hospital billing, collections, cash posting, credit balance, or refund functions. Experience in Medical Billing or Claims Processing is also relevant.

Technical Skills

Proficiency in Microsoft Excel, Word, and Outlook is required. Must be a super user of Epic Resolute (PB/HB). Knowledge of UB-04 and CMS-1500 forms is also required.

Knowledge and Skills

• Working knowledge of Accounts Receivable processes, including insurance and patient payment posting, follow-up, and credit balance resolution.
• Familiarity with clinical billing, reimbursement, payer regulations, and HIPAA requirements.
• Knowledge of Medicare, Medi-Cal, Managed Care, and other payer rules related to collections and refunds.
• Ability to interpret Explanation of Benefits (EOB) and Remittance Advice (RA).
• Understanding of payer contract language and its application to reimbursement.
• Analytical, critical thinking, mathematical, and reconciliation skills.
• Written and verbal communication skills.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.