Caseworker

International Rescue Committee; Wichita (KS); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Sick days

US holidays

PTO 20-25 days

Medical insurance

Dental

Vision

FSA

401(k)/403(b)

EAP

Job summary

The International Rescue Committee (IRC) Wichita office seeks a Caseworker to provide trauma‑informed services to refugees and immigrants, helping them achieve client self‑sufficiency. You will collaborate with clients, colleagues, and external partners to develop service plans across financial, medical, social, and vocational areas.

Responsibilities include intake, SMART goal setting, direct financial assistance, benefits referrals, housing support, and documenting interactions.

Qualifications

• Fluent English, both spoken and written; proficiency in client languages desired.
• Bachelor’s degree in social work or related field preferred.
• Minimum 2 years’ experience in human services; refugee/immigrant experience preferred.
• Ability to learn and navigate database systems (IRIS, ETO) and build partnerships.

Responsibilities

• Coordinate pre- and post-arrival services ensuring client essentials (housing, food, medical care, transportation).
• Conduct intake assessments to identify client needs.
• Develop individualized self-sufficiency plans with SMART goals.
• Provide services including financial assistance, benefits applications, referrals, and housing.
• Monitor progress and align resources with program requirements.
• Assist with housing setups and initial medical appointments.
• Document client interactions and input data for reporting.
• Collaborate with coworkers and external partners; build service-provider relationships.

Skills

Fluent English

Microsoft Office

IRIS knowledge

ETO knowledge

Relationship building

Multicultural communication

Problem solving

Education

Bachelor’s degree in social work

Tools

IRIS

ETO

Job description

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position has an end date of September 30, 2027.

BACKGROUND

Founded at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through 29 regional offices in cities across the United States, the IRC helps refugees resettle and become self-sufficient. Our programs are designed to ensure refugees thrive in America—whether ensuring children are enrolled in school, adults become self-reliant through employment or starting businesses, or families receive acute medical care they need to recover from trauma or illness. IRC Wichita has been assisting refuges since 2011. The Wichita office offers a range of services including trauma-informed family support, economic empowerment, education for youth and adults and immigration services. The IRC helps those in need to rebuild their lives and regain control of their future in their new home.

SCOPE OF WORK

The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

RESPONSIBILITIES

• Coordinate timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, access to transportation, and is oriented to their new environment.
• Conduct intake services with clients to assess needs.
• Develop individualized self-sufficiency plans and SMART goals in partnership with each client.
• Provide services that are relevant to the client’s goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing.
• Ensure active clients receive meaningful interactions over the course of the service delivery period in accordance with program requirements.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Assist with housing set‑ups for new arrivals as needed.
• Assist clients in completing initial medical appointments as needed.
• Detail each client interaction in accordance with program requirements.
• Input client information in ETO and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations.
• Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

JOB REQUIREMENTS

• Education: Bachelor’s degree in social work or related field of study preferred.
• Work Experience: Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred. Experience working with refugee and/or immigrant populations strongly preferred.
• Demonstrated Skills & Competencies: Ability to learn to navigate or familiarity with database systems such as IRIS and Efforts to Outcomes (ETO) Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi‑cultural environment.
• Self‑starter with excellent problem‑solving skills combined with the proven ability to multi‑task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluency in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; Proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem‑solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• Working Environment: A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. Will require occasional weekend and/or evening work.

EQUAL OPPORTUNITY EMPLOYER

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US BENEFITS

• 10 sick days
• 10 US holidays
• 20‑25 paid time off days depending on role and tenure
• medical insurance starting at $186 per month
• dental starting at $9.00 per month
• vision starting at $4 per month
• FSA for healthcare and commuter costs
• a 403b retirement savings plans with immediately vested matching
• disability & life insurance
• an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles

COMPENSATION

Compensation: ($20.97$).

Compensation is based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20‑25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3‑year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence‑based organization - to relentlessly improve the impact we deliver for those we serve. If you’re ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well‑being of our clients while meeting the expectations of our donors as responsible stewards of their resources.