PIR Caseworker

International Rescue Committee; Tucson (AZ); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance starting at $163/mo

Paid sick leave

Paid holidays

Generous PTO based on role

Job summary

The International Rescue Committee (IRC) in Tucson, AZ seeks a Caseworker to provide trauma-informed, client-centered services to recently arrived refugees and other immigrants. You will connect clients to housing, medical, financial, social, vocational, and community resources following program rules and IRC standards.

Responsibilities include intake assessments, self-sufficiency planning, direct services, and coordination with partners.

Qualifications

• Bachelor’s degree in social work or related field preferred.
• English proficiency required; bilingual ability in refugee languages preferred.
• Experience with refugee/immigrant populations and case management desired.

Responsibilities

• Coordinate pre- and post-arrival services for housing, food, medical care, and transportation.
• Conduct housing set-ups, airport pick-ups, home visits, and field-based services.
• Document client interactions and maintain data in required databases.
• Develop individualized self-sufficiency plans with clients and timelines.
• Provide ongoing case management, referrals, and advocacy.
• Monitor progress, identify barriers, and adjust service plans as needed.

Skills

Interpersonal skills

Trauma-informed approach

Client-centered service

Bilingual ability (Spanish, Dari, Swah

Education

Bachelor’s degree in social work or related field

Tools

MS Office (Word, Excel, Outlook)

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Caseworker provides trauma-informed, client-centered services to recently arrived refugees and other qualified immigrants to meet immediate needs and support progress toward self-sufficiency. The role works closely with clients, internal teams, and external partners to develop and implement individualized service and self-sufficiency plans. The Caseworker connects clients to appropriate financial, medical, social, vocational, and community resources in alignment with program requirements, eligibility guidelines, and IRC standards.

Major Responsibilities:

• Coordinate timely pre- and post-arrival services to ensure clients have access to housing, food, medical care, transportation, and community orientation.
• Conduct housing set-ups, airport pick-ups, home visits, grocery and public transportation orientation, and other field-based services to address immediate client needs.
• Purchase and transport program-related items; lift, move, and deliver materials necessary for service delivery.
• Conduct client intake assessments and develop individualized self-sufficiency plans and timelines in partnership with clients.
• Provide ongoing case management through direct services, referrals, advocacy, and coordination with internal and external service providers.
• Monitor client progress toward established goals, identify barriers, and adjust service plans as needed.
• Document all client interactions accurately and in compliance with program requirements; enter and maintain client data in required databases and tracking tools.
• Support Preferred Communities programming and intensive case management services, as assigned.
• Collaborate with colleagues across programs and grants to ensure clients access all eligible services.
• Build and maintain effective working relationships with community partners and service providers.
• Participate in program quality assurance activities to ensure appropriate use of funds and compliance with grant requirements.
• Use a personal, insured vehicle and/or public transportation to travel within the service delivery area as needed.
• Perform other duties as assigned.

Job Requirements

Education

Bachelor’s degree in social work or a related field preferred.

Work Experience

Prior experience working with refugee and/or immigrant populations required. Experience providing casework, pre-arrival, or intensive case management services preferred. Demonstrated experience navigating program eligibility requirements and ensuring accurate service documentation.

Language Skills:

Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.

Certificates or Licenses:

Valid driver’s license, active insurance policy, and access to reliable transportation.

Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Demonstrated Skills and Competencies

• Strong relationship-building, diplomacy, and networking skills.
• Ability to work effectively in a multicultural environment.
• Proven problem-solving skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and ability to use digital tools for data entry, research, and reporting.
• Ability to lift and carry items weighing 50+ pounds, including furniture and household goods.
• Ability to drive a large van or passenger vehicle, as required for program delivery.

Compensation:

($20.97). Compensation is based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Working Environment

This position operates in a hybrid environment that includes office-based work, remote work, and fieldwork within the service delivery area. Typically, the role is based in the office four days per week and remotely one day per week, with field responsibilities possible on all workdays. Schedule flexibility is required, including occasional evenings and weekends for activities such as airport pick-ups.

At the IRC, we seek to build a welcoming, inclusive environment not only for our refugee clients, but for all of our employees. As an equal opportunity employer, we value the strength found in the diversity of voices, experiences, and backgrounds who join us in our work. Fostering an inclusive culture with equitable practices is everyone's responsibility, and we regularly offer trainings and opportunities to learn more and find ways to do better. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, socioeconomic status, or disability status. We are dedicated to ensuring that disabled individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. In your application, please feel free to indicate your preferred pronouns. We recognize that few applicants may "check all the boxes," but that each person has their own unique strengths that they would bring to the table. In our commitment to building a diverse and authentic work culture, we invite you to apply anyway. You belong here.

Benefits:

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• medical insurance starting at $163/month
• dental starting at $6.50/month
• vision starting at $5/month
• flexible spending accounts (healthcare, dependent care, and commuter)
• a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• disability and life insurance
• an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

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Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve. If you’re ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well‑being of our clients while meeting the expectations of our donors as responsible stewards of their resources.