Caseworker

Global Roles; Phoenix (AZ); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Global Roles is seeking a Caseworker to provide trauma-informed services to recently arrived refugees and other qualified immigrants, helping them meet basic needs and work toward self-sufficiency. The role coordinates services, develops self-sufficiency plans, and collaborates with clients and partners.

Responsibilities include coordinating housing, food, medical care, transportation, and community orientation; conducting intake; maintaining documentation; and partnering with service providers.

Formación

• Bachelor’s degree in social work or related field preferred.
• Experience with refugee/immigrant populations in casework and/or pre-arrival services.
• Experience navigating program eligibility and documenting services.
• Fluent in English; additional languages helpful.
• Proficient with MS Office; data entry and internet research.

Responsabilidades

• Coordinate pre- and post-arrival services to meet living essentials such as housing, food, medical care, transportation, and orientation.
• Purchase items, arrange housing, airport pickups, home visits, and field-based services.
• Conduct intake and develop self-sufficiency plans with clients; provide referrals and advocacy.
• Monitor progress and document interactions; input data in databases; assist with reporting.
• Collaborate with coworkers and partner organizations; build relationships with service providers.
• Use personal insured vehicle or public transport to travel as needed across service area.
• Support program quality assurance and ensure proper use of funds.
• Other duties as assigned.

Conocimientos

Pre-Arrival Services

Program eligibility navigation

Service Documentation

Relationship Building

Diplomacy

Networking

Multicultural Communication

Problem Solving

Time Management

Attention to Detail

Data Entry

Internet Research

Trauma-Informed Practice

Self-Sufficiency Planning

Client Coordination

Valid Driver's License

Heavy Vehicle Driving

Casework with migrants

Educación

Bachelor’s degree in social work or related field

Herramientas

MS Word

MS Excel

Microsoft Outlook

Data Entry

Internet Research

Descripción del empleo

The Caseworker provides trauma-informed services to recently arrived refugees and other qualified immigrants to meet basic needs and support client achievement of self-sufficiency. The role involves coordinating services, developing self-sufficiency plans, and collaborating with clients and partners to ensure access to necessary resources.

Responsibilities

• Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, access to transportation and community orientation.
• Purchase necessary items, conduct housing set-ups, airport pick-ups, home visits, grocery orientation, bus orientation and other field-based services related to the immediate needs of newcomers. Lift, transport, drive and move items as needed for program delivery.
• Conduct intake to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
• Assess and monitor client progress to support their attainment of established goals. Address challenges, and to ensure that available resources are utilized.
• Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• Collaborate with colleagues across grants and programs, ensuring that clients access services for which they are eligible. Complete program quality assurance activities to ensure appropriate use of funds.
• Other duties as assigned.

Requirements

• Bachelor’s degree in social work or related field of study preferred.
• Prior experience working with refugee and/or immigrant populations required, including casework and/or pre-arrival services.
• Prior experience navigating program eligibility and program requirements; ensuring services are provided and appropriately documented.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build relationships with clients, colleagues and collaborators.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in spoken and written English. Proficiency in language(s) spoken by client group strongly desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Ability to transport, lift and move items as needed to set up homes and otherwise support new arrivals. Lifting and carrying of items 50+ lbs, including larger items such as furniture.
• Valid driver’s license and access to a personal, insured vehicle.
• Ability to drive a large van or other passenger vehicles, as needed to conduct work.

Skills

• Pre-Arrival Services
• Program eligibility navigation
• Service Documentation
• Relationship Building
• Diplomacy
• Networking
• Multicultural Communication
• Problem SolvingTime Management
• Attention to Detail
• MS Word
• MS Excel
• Microsoft Outlook
• Data Entry
• Internet Research
• Trauma-Informed Practice
• Self-Sufficiency Planning
• Client Coordination
• Valid Driver's License
• Heavy Vehicle Driving
• Casework with migrants

Languages

English